PDQ EQUIPMENT · LEASE CALL

Start the call.

Work down the page as the call goes. Tap what he actually says.
1They called meInbound. He's on the line now.→2I'm calling a leadOutbound. He filled out a form.→
STEP 1 · SAY HELLO

He called you.

SAY THIS

"Thank you for calling PDQ Kubota, this is {YOUR NAME}."

Then stop. Let him tell you why he called before you say anything else. Two completely different calls come in on this line and you need to know which one this is.

THEN SAY THIS

"Yeah, absolutely. What kind of work would you be using the machine for?"

Whatever he says is fine. You just need him talking.

WHAT DID HE CALL ABOUT?
1The leaseHe saw the ad or the video. He already knows the program exists.→2Used equipmentHe's never heard of the lease. He just wants something cheap.→3He wants to finance and own itWe finance too. Don't fight him.→4He just wants a price on a machineTreat it as a lease call.→
STEP 1 · SAY HELLO

You called him.

SAY THIS

"Hey {FIRST NAME}, this is {YOUR NAME} over at Kubota of LA. I’m calling about the inquiry you sent over about the Kubota lease program. You got a quick minute to talk?"

He filled out the lease form, so he already knows what this call is about. Don’t re-explain it and don’t offer him anything else. But guys do come back with something different than what they filled out — if he does, take the matching exit below.
WHAT DID HE SAY?
1"Yeah, go ahead."Find out which machine he was looking at.→2"I’m just looking / still shopping."Same thing. Keep going.→3"Honestly I was looking for something used."He filled out the form but he's shopping used.→4"I’d rather just finance it and own it."We finance too. Don't fight him.→5"Bad time, call me back."Set the callback and get off the phone.→
STEP 2 · WHICH MACHINE

Which machine does he want?

He came in on the lease, so the whole call is about the lease.
ASK THIS

"What size machine were you looking at?"

If he doesn’t know: digging and trenching is the U17. Tight yards and gates, the SCL1000. Hard surfaces and pallets, the SSV. All-day dirt work, an SVL.

TAP IT AND EVERY NUMBER FROM HERE ON IS HIS
1U17U17 mini excavator · $549/mo→2SCL1000SCL1000 stand-on track loader · $669/mo→3SSVSSV skid steer · $779/mo→4SVL65-2SVL65-2 track loader · $999/mo→5SVL75-3SVL75-3 track loader · $1,200/mo→
STEP 2 · WHICH MACHINE

What size is he shopping for?

He has never heard of the lease. You’re going to show it to him next.
ASK THIS

"Yeah, absolutely — we move used equipment all the time. What size machine are you looking for, and what kind of number were you hoping to stay under?"

Answer the question he actually asked. He called about used, so don’t lead with the lease. You need the size and his budget before the comparison means anything to him.

TAP THE CLOSEST MATCH
1U17He needs something in this class→2SCL1000He needs something in this class→3SSVHe needs something in this class→4SVL65-2He needs something in this class→5SVL75-3He needs something in this class→
HE WANTS TO BUY

He’d rather finance it.

SAY THIS

"Yeah, we finance too, that’s no problem at all. I can get you a quote on that."

THEN SAY THIS

"Before I do though — can I ask what you’d be using it for and how often? Depending on how you answer, the lease might leave you with a lot more cash in your pocket. And if it doesn’t, I’ll just write up the financing and get out of your way."

DON’T FIGHT HIM ON THISWe finance. It’s a real product and it’s a real sale. All you’re asking for is the five questions. If the lease wins on his numbers, Path C has the comparison. If it doesn’t, write the financing and be happy about it.
WHAT DID HE SAY?
1"Yeah, go ahead and ask."Get the machine, then run the five questions.→2"Just quote me the financing."Then that's what he gets.→
FINANCING IT IS

Write the financing.

BOTH ARE WINSHe told you what he wants twice. Sell him the machine and stop selling. He now knows the lease exists, which is all you needed from this call.
BEFORE YOU HANG UP

"Let me put the financing numbers together and get them over to you today. What’s the best email?"

Follow up within 24 hours.

1Start a new call→
CALLBACK SET

Book it and mean it.

SAY THIS

"No problem at all — what time works better for you? I’ll call you then."

Put it in your calendar. Call exactly when you said you would. That one habit separates you from every other rep he talks to.

1Start a new call→
SIZE HIM UPU17 · $549

What did he actually tell you?

Before you offer him anything, find out whether what he wants exists at his number.
ASK THIS

"And what kind of hours were you hoping to stay under?"

"And what number are you trying to stay at, roughly?"

Let him answer both. Write them down. You can’t tell which way this call goes until you have his budget and his hours.

DO THE MATH IN YOUR HEADA used excavator runs $18,000 to $30,000. If he's telling you $18,000 is too much, then the machine he's picturing — low hours, good shape, at his number — doesn't exist. That's not a rejection, that's your opening.

If his number is realistic and we've got the machine on the lot, sell him the machine. Just don't let him hang up without hearing the other option.
WHERE DID HE LAND?
1His number is under $18,000What he wants doesn't exist in decent shape at that price.→2He wants low hours but a cheap priceSame thing. Show him the other option.→3He won’t give you a numberShow him the comparison and let the numbers ask for him.→4His number works and we've got the machineSell it. Then still show him the lease.→
SAY HELLOU17 · $549

"I’m just looking."

Not a brush-off. He’s early. Turn it into question 1 and keep moving.
SAY THIS

"That makes sense — most guys start there and do a little homework first. Quick question: what kind of work are you planning to run the machine on?"

HE ANSWERED. NOW WHAT?
1He told me what he’d use it forThat was question 1. Keep going.→
USED SALEU17 · $549

Sell him the used machine.

BOTH ARE WINSHe heard the lease math and said no. That’s fine. A used sale is still a sale, and now he knows the lease exists for next time.
BEFORE YOU HANG UP

"I’ll put together what we’ve got. What’s the best number and email for you?"

Follow up within 24 hours.

1Start a new call→
QUESTION 1 OF 5U17 · $549

1. What for?

SAY THIS

"What will you be using the machine for — what kind of jobs or projects?"

WHAT DID HE SAY?
1Landscaping, grading, demo, diggingGood sign. Regular use.→2Municipality or property managementIdeal lease customer.→3Something vagueAsk the follow-up.→
QUESTION 1 OF 5U17 · $549

Pin him down.

SAY THIS

"What was the job that made you call today?"

There’s always a job behind the call. Find it and you’ve found his reason to buy.
NOW HE’S TOLD YOU
1Got it — next question→
QUESTION 2 OF 5U17 · $549

2. How often?

SAY THIS

"Is this something you see yourself using pretty regularly each month, or more of a once-in-a-while situation?"

WHAT DID HE SAY?
1"Pretty regularly."This is your guy. Keep rolling.→2"Once in a while."Don’t pitch yet. Question 3 will tell you what’s really going on.→
QUESTION 3 — THE BIG ONEU17 · $549

3. How does he get machines now?

SAY THIS

"Right now, how are you getting access to equipment when you need it? Are you renting, do you already own something, or would this be your first machine?"

WRITE THE ANSWER DOWNThis one answer decides your entire pitch. Whatever he says, tap it below and the app will remember it.
WHAT DID HE SAY?
1"I rent when I need one."Path A — the easiest deal you’ll write.→2"This would be my first machine."Path B→3"I’m thinking about buying."Path C→4"I’m shopping for something used."Path D→
QUESTION 4 OF 5U17 · $549

4. Cash or monthly?

SAY THIS

"Are you more comfortable with a fixed monthly payment and zero upfront, or were you thinking about a bigger upfront investment?"

WHAT DID HE SAY?
1"Fixed monthly works."Perfect lease setup.→2"I’d rather just own it."Still give the lease math, then the buy-at-the-end option.→
QUESTION 5 OF 5U17 · $549

5. When does he need it?

SAY THIS

"When are you looking to have a machine on site — next few weeks, or are you planning ahead for an upcoming project?"

WHAT DID HE SAY?
1"As soon as possible."Say: "Instant approval, free delivery. Let’s move."→2"Planning ahead."Say: "Lock the rate now, deliver when you’re ready."→
STEP 3 · GIVE THE NUMBERS

Look at your answer to #3.

Whatever he told you back on question 3 decides which pitch he gets. Tap it.
1THEY RENT NOWThe easiest deal you'll write.→2FIRST MACHINE, OWNS NOTHING→3THINKING ABOUT BUYING NEWLease against financing.→4SHOPPING FOR USEDUsed against a new lease.→
PATH A — HE RENTS NOWU17 · $549

He rents right now.

ASK THIS FIRST

"What are you paying right now for rentals?"

Let him say the number out loud. It lands ten times harder coming from his mouth than yours.

THEN SAY THIS

"We put you on the same machine, fixed at $549 a month. Market rental on this machine runs $1,400 to $2,000. That difference stays in your pocket every single month."

"Over 36 months, that’s more than $30,000 you’re not burning on rentals. And at the end you can buy it, upgrade into a new one, or walk away clean."

RENTING
$1,400+
every month, gone for good
LEASING
$549
and you can own it at the end
THEN CLOSE

"Honestly, based on what you’re paying now, this is kind of a no-brainer."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll know exactly where you stand, and then we can sort out delivery from there."

"I’ll just need the business name and an email to send it to."

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH B — FIRST MACHINEU17 · $549

His first machine.

SAY THIS

"Most guys in your position end up renting machines job by job. That usually runs $1,400 to $2,000 a month when you need it, and half the time the yard doesn’t even have one available when the job comes up."

"This program puts a machine on your lot at $549 a month. Now you’ve got it whenever a job comes in instead of scrambling to find one."

"Most contractors find the extra jobs they can take on, plus the time they save, ends up paying for the machine pretty quickly."

THE QUESTION THAT USUALLY DOES IT"How many jobs have you passed on in the last year because you didn’t have a machine available?" Let him count out loud.
THEN CLOSE

"That’s usually the turning point for guys in your spot. They stop turning work down."

"So the easiest thing is to get the application over to you, see what you’re approved for, and go from there. Nothing you have to commit to today."

"What’s the business name on it?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH C — HE WANTS TO BUYU17 · $549

He wants to buy.

SAY THIS

"We can absolutely help you finance, that’s no problem. But financing runs about $900 a month, which is roughly $32,400 over three years, all locked into an asset that’s depreciating the whole time."

"Lease it at $549 and you keep about $12,636 in the business over that same period. That’s payroll, materials, growth. And at the end, if you love the machine, you can buy it at fair market value or move into a new one."

"You get the machine and the capital flexibility."

FINANCE
$900
$32,400 over 3 years. $0 left in your pocket.
LEASE
$549
$19,764 over 3 years. $12,636 stays with you.
THEN CLOSE

"A lot of contractors go this way because it keeps their cash free while they grow."

"What I’d do is run the application. Then you’ve got real approved numbers in front of you and you can put them side by side with financing and decide for yourself."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He said "why not just buy it?"Best signal on the call.→4He pushed backFind the worry.→5He’s not ready todaySoft close, keep the relationship.→
HE WENT QUIETU17 · $549

Draw it out.

“Hmm.” “I don’t know.” One-word answers. He isn’t objecting yet, he just stopped moving.
SAY THIS

"If there’s something that doesn’t pencil out, let’s put it on the table. What are you thinking?"

Whatever he says next is the objection.
HE SAID SOMETHING. WHAT WAS IT?
1Show me the list of worries→2Nothing — he’s ready→
WHAT’S THE WORRYU17 · $549

What did he actually say?

Every objection is a request for more certainty. Answer it, then ask for the business name again.
TAP WHAT HE SAID
1"I need to think about it."→2"My credit might not be great."→3"I only need it for one job."→4"I want to rent it first, to try it."→5"I found it cheaper somewhere else."→6"Why wouldn’t I just buy it?"This one is a buying signal.→7He’s out of objectionsGo close.→
"I NEED TO THINK ABOUT IT"U17 · $549

"I need to think about it."

It almost always means he’s missing certainty, not missing interest. Split it in two so you know which.
SAY THIS

"Help me understand — is it more that the numbers don’t quite feel right yet, or is it more about timing, like you’re not sure when you’d need the machine on site?"

WHICH ONE IS IT?
1It’s the numbers→2It’s the timing→
IT’S THE NUMBERSU17 · $549

Run it back for him.

SAY THIS

"Let me make sure I ran this right for your situation. You said you’re [renting / doing X jobs]. At $1,400 to $2,000 a month on a rental versus $549 on the lease, you’re keeping that difference every single month. Over 36 months that’s more than $30,000 not burned. Does seeing that side by side help?"

THEN ASK AGAIN

"So if that math holds up on your end, the next thing is just finding out what you’re approved for. Doesn’t cost anything and it doesn’t lock you into anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
IT’S THE TIMINGU17 · $549

Timing is the easy one.

SAY THIS

"That’s actually perfect — the approval only takes a few minutes. You lock in your rate today and we set delivery for whenever you’re actually ready. You’re not committing to having it show up tomorrow."

THEN ASK AGAIN

"So we can get the approval done today and just sit on it until you’re ready. Nothing moves until you say so."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"MY CREDIT ISN’T GREAT"U17 · $549

"My credit might not be great."

This is embarrassment, not resistance. Lower the stakes immediately and never make him explain his history.
SAY THIS

"I appreciate you being upfront — and honestly, you’d probably be surprised. We work with businesses at all different stages. The application takes 10 minutes. Worst case, you’ve got the information. Best case, we’re setting a delivery date."

IF HE’S STILL HESITANT

"What’s holding you back from just seeing what comes back? Ten minutes from now you’ll know exactly where you stand."

THEN ASK AGAIN

"So really, the easiest thing is to run it and find out instead of guessing. Ten minutes and you’ll know where you stand."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"ONLY ONE JOB"U17 · $549

"I only need it for one job."

SAY THIS

"Totally. And if it really is just one job, I’d tell you to rent it. But let me ask you this — if you had a machine on site every day, would you take on more work? Are there jobs you’re passing on right now because you don’t have one?"

WATCH WHAT HE DOES
1He paused to think about itThat pause means yes.→2He’s firm — genuinely one job→
HE PAUSEDU17 · $549

That pause was a yes.

SAY THIS

"That’s what I’m saying. Most guys tell me ‘one job,’ and six months later the machine changed their whole operation."

"So honestly, the best bet is to get the application over to you, see what you’re approved for, and just see how it looks. If it doesn’t make sense once you’ve got it in front of you, no harm done."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
RENTAL FOR NOWU17 · $549

Rent him the machine.

SAY THIS

"I respect that — let me set you up with a rental for this one. When the next project comes up, call me and I’ll make sure the rate is right."

Get his contact info. Follow up in 30 days.

You just earned the next call instead of losing this one.
1Start a new call→
"RENT IT FIRST"U17 · $549

"I want to rent it first."

SAY THIS

"Smart to test drive before you commit. Here’s the thing though — a rental on this machine runs $1,400 to $2,000 a month, and that money goes nowhere. Your first lease month is $549."

"If you’re even 80% sure you’ll run this regularly, the lease is the test drive — at a fraction of the cost."

RENT TO TRY
$1,400+
for one month, then it’s gone
LEASE TO TRY
$549
same month, and it’s yours to keep
THEN ASK AGAIN

"So if you’re going to spend the money either way, you might as well spend it on something you can keep at the end."

"Let me get the application over to you and you can see what it actually looks like before you decide anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"FOUND IT CHEAPER"U17 · $549

"I found it cheaper."

Never apologize for the price and never match it. Explain what the price buys.
SAY THIS

"Look — for us to operate for over 70 years, we have to run at a higher standard than most competitors, and that standard is built into our pricing. If we start matching numbers that cut corners, we’d have to sacrifice service, delivery, or long-term support. That’s not how we operate."

"There’s a reason our reviews look the way they do. We take care of our team and we take care of our customers. That consistency costs something."

THEN TAKE BACK CONTROL

"If the cheapest number is the priority, I completely understand. But if reliability, support, and a long-term partnership matter, that’s where we win. Which direction makes more sense for you?"

You just stopped defending and started negotiating. Whatever he answers, walk him into the application the same way: tell him what you’d do next, then ask for the business name.
WHICH DID HE PICK?
1Reliability and supportAsk for the business name.→2He only cares about priceGet his info and follow up.→3He’s got another worryHandle it, then ask again.→
"WHY NOT JUST BUY IT?"U17 · $549

"Why wouldn’t I just buy it?"

THIS IS NOT RESISTANCEHe’s already sold on the machine. You just have to reframe the decision.
FIRST, REFRAME IT

"That’s a fair question, and buying isn’t wrong. But the real question isn’t buy versus lease. The real question is where your capital works hardest over the next 36 months. You already like the machine. So let’s look at what each option does to your cash flow, your tax position, and your flexibility."

FINANCE
$900
$32,400 over 3 years, locked into a depreciating machine
LEASE
$549
$19,764 over 3 years, and $12,636 stays in the business
THEN ASK THE PIVOT QUESTION

"If you had twelve grand more in your business account over the next three years — what would you do with it?"

Pause. Let him answer. His answer is your closing argument.

HOW DID HE ANSWER?
1He named real usesPayroll, jobs, a truck, crew.→2"I just don’t like having payments."→3He’s absolutely firm on buyingStop pushing.→
HE NAMED REAL USESU17 · $549

Use his own answer.

SAY THIS

"That’s exactly the point. Right now you’re looking at locking that money into a machine that’ll be worth less in three years. The lease lets you run the same machine and keep that capital doing what you just described. And at 36 months, if you love it, you buy it at fair market value. Same destination, smarter road."

THEN ASK AGAIN

"So what I’d do is get the application going. That way you’ve got actual approved numbers in front of you and you can compare it against buying for real, instead of on a napkin."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"I DON’T LIKE PAYMENTS"U17 · $549

He’s getting a payment either way.

SAY THIS

"You’re going to have a payment either way for at least 36 months — the only question is whether it’s $549 or $900. At $549 you still get the machine, you still have the option to own it at the end, and you keep $350 a month in the business the whole time."

"Same destination, just a smarter road to get there."

"Let me run the application and you can see both numbers side by side. Then it’s an easy call either way."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
HE’S BUYINGU17 · $549

Sell him the machine.

SAY THIS

"Alright — I respect that completely. Let’s talk financing."

BOTH ARE WINSDon’t push. Purchase or lease, both are wins.
1Start a new call→
THE CLOSEU17 · $549

Ask for the business name.

USE THIS FIRST, EVERY TIME

"Based on everything you’ve told me, this looks like a good fit."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll have an answer pretty quick, and then you know exactly where you stand before you commit to anything."

"What’s the best email to send it to?"

Don’t ask permission. "Do you want to apply?" invites a no. But don’t bark an order either. Tell him what you’d do next and why it helps him, then ask for the one thing you need. That’s how people actually talk.
WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s still unsure about something→3He’s not ready todaySoft close, keep the relationship.→
ONE MORE PASSU17 · $549

Surface the last thing.

SAY THIS

"Let me ask you this — is there anything you’re still unsure about? Because if we clear that up, you’d have an answer right after the application and a machine on site when you need it."

WHAT DID HE SAY?
1He named a worryGo handle it.→2Nothing — he’s in→3Still not today→
SOFT CLOSEU17 · $549

Keep the relationship.

SAY THIS

"No problem at all. Can I send you a quick one-pager with the numbers? And what’s the best number to reach you — I want to make sure you’re talking to me next time instead of starting over with someone new."

IF HE’S GOING IN CIRCLES

"I’ll be straight with you — this program is genuinely strong, and programs change. The window is open right now. Let me grab your info and I’ll be your guy when you’re ready to pull the trigger."

DID YOU GET HIS NUMBER?
1Yes — got it→2He changed his mind, he’s in→
APPLICATION STARTEDU17 · $549

Get the application out.

DO IT NOWSend it while he’s on the phone. Stay on the line until he’s got it in his inbox.
BEFORE YOU HANG UP

"It’s on its way to you now. It takes about 10 minutes and you’ll have an answer quickly. I’ll check in with you this afternoon either way."

1Start a new call→
FOLLOW-UP LOCKEDU17 · $549

Call him back in 24 hours.

NO EXCEPTIONSPut it in your calendar before you do anything else. The money is in the follow-up.
SEND TODAY

The one-pager with his U17 numbers on it. Then call tomorrow and open with: "I ran those numbers again for your situation..."

1Start a new call→
SET THE FRAMEU17 · $549

Before you talk numbers.

SAY THIS

"Perfect. So before we get into any numbers, I just want to let you know up front — this program isn’t built for everybody. It’s built for a specific type of contractor. When it’s a good fit it works extremely well, and when it’s not, it usually doesn’t make any sense at all."

"So really, my job here is just to figure out which one you are. I’ll ask you a couple quick questions about how you’re running your equipment right now. If it fits, I’ll walk you through the program and the numbers. If it doesn’t, I’ll point you toward something that makes more sense."

"Sound fair enough?"

Now stop talking. Wait for the yes. Don’t fill the silence.
WHAT DID HE SAY?
1"Yeah, sure."Go ask the five questions.→2"I’m just looking right now."Turn it into question 1.→
PATH D — HE'S SHOPPING USEDU17 · $549

He's shopping for used.

SAY THIS

"So here’s the thing with used. A used excavator runs $18,000 to $30,000, and anything at the bottom of that range has serious hours on it and has usually been a rental machine its whole life. Whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"For $549 a month with zero down, I can put you on a brand new U17. Zero hours, full warranty, and your cash stays in the business for jobs, crew and materials."

BUYING USED
$18,000+
$18,000 to $30,000 out of pocket, and the repairs are yours
LEASING NEW
$549
$0 down, brand new, and you can buy it at the end
He came in looking for a cheap machine. Don’t argue him out of that — show him that the lease is the cheaper way in, because nothing leaves his account today.
THEN CLOSE

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So what I’d do is get the application over to you, see what you’re approved for, and then you can put that next to whatever used machine you were looking at and decide for yourself. Takes about ten minutes and it doesn’t commit you to anything."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He still just wants a used machineSell him the used machine. Both are wins.→5He’s not ready todaySoft close, keep the relationship.→
SHOW HIM THE OTHER OPTIONU17 · $549

Bring up the lease.

BUYING USED
$18,000+
$18,000 to $30,000 out of pocket, and the repairs are yours
LEASING NEW
$549
$0 down, brand new, and you can buy it at the end
SAY THIS

"You know, it’s actually kind of funny you’re asking, because we get so many calls exactly like this one that we ended up putting together a commercial lease program because of it."

"It’s really designed for guys who need to get on a job site quick, they’re shopping used, and the budget’s tight. So instead of putting you into a big machine with three thousand hours on it, we can put you on a brand new one and you keep your cash in your pocket."

"Because here’s the thing with used. A used excavator runs $18,000 to $30,000, and anything at the bottom of that range has real hours on it and has usually been a rental machine its whole life. And whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"On the lease it’s $549 a month with zero down for a brand new U17. Zero hours, full warranty, free delivery."

THEN TRANSITION

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So if you don’t mind, I’d love to just ask you a couple quick questions about how you’re running your equipment right now. If it makes sense, we keep going. And if it doesn’t, I’ll set you up with all the used equipment you want."

"Sound fair enough?"

WHAT DID HE SAY?
1"Alright, go ahead."Go ask the five questions.→2"No, I just want a used machine."Sell him the used machine. Both are wins.→
WE'VE GOT ONE FOR HIMU17 · $549

Sell it. Then show him the lease anyway.

SAY THIS

"Yeah, I’ve got something that’ll work for you. Let me pull the details and get you a real number on it."

He came in cash-first and you can serve him. Good. But he'll only ever hear about the lease once, and it's right now, while he's already comparing numbers.
THEN SAY THIS

"One other thing before you decide, just so you’ve seen both."

"It’s funny, we get so many calls for used that we ended up starting a commercial lease program because of it. It’s built for exactly this — guys who need a machine quick and don’t want to dump their cash into it."

"That used machine is a real chunk out of pocket, and every repair after that is yours. For $549 a month with zero down I can put you on a brand new U17 instead. Zero hours, full warranty, and the cash stays in your business."

"Some guys still want to own it outright and that’s totally fine. I just don’t want you finding out about it after you’ve already spent the money."

"Want me to put numbers on both so you can look at them side by side?"

WHAT DID HE SAY?
1"Yeah, tell me about the lease."Go ask the five questions.→2"Send me both."Get his info and follow up.→3"Just the used machine."Sell it. Both are wins.→
SIZE HIM UPSCL1000 · $669

What did he actually tell you?

Before you offer him anything, find out whether what he wants exists at his number.
ASK THIS

"And what kind of hours were you hoping to stay under?"

"And what number are you trying to stay at, roughly?"

Let him answer both. Write them down. You can’t tell which way this call goes until you have his budget and his hours.

DO THE MATH IN YOUR HEADA used track loader runs $15,000 to $25,000. If he's telling you $15,000 is too much, then the machine he's picturing — low hours, good shape, at his number — doesn't exist. That's not a rejection, that's your opening.

If his number is realistic and we've got the machine on the lot, sell him the machine. Just don't let him hang up without hearing the other option.
WHERE DID HE LAND?
1His number is under $15,000What he wants doesn't exist in decent shape at that price.→2He wants low hours but a cheap priceSame thing. Show him the other option.→3He won’t give you a numberShow him the comparison and let the numbers ask for him.→4His number works and we've got the machineSell it. Then still show him the lease.→
SAY HELLOSCL1000 · $669

"I’m just looking."

Not a brush-off. He’s early. Turn it into question 1 and keep moving.
SAY THIS

"That makes sense — most guys start there and do a little homework first. Quick question: what kind of work are you planning to run the machine on?"

HE ANSWERED. NOW WHAT?
1He told me what he’d use it forThat was question 1. Keep going.→
USED SALESCL1000 · $669

Sell him the used machine.

BOTH ARE WINSHe heard the lease math and said no. That’s fine. A used sale is still a sale, and now he knows the lease exists for next time.
BEFORE YOU HANG UP

"I’ll put together what we’ve got. What’s the best number and email for you?"

Follow up within 24 hours.

1Start a new call→
QUESTION 1 OF 5SCL1000 · $669

1. What for?

SAY THIS

"What will you be using the machine for — what kind of jobs or projects?"

WHAT DID HE SAY?
1Landscaping, grading, demo, diggingGood sign. Regular use.→2Municipality or property managementIdeal lease customer.→3Something vagueAsk the follow-up.→
QUESTION 1 OF 5SCL1000 · $669

Pin him down.

SAY THIS

"What was the job that made you call today?"

There’s always a job behind the call. Find it and you’ve found his reason to buy.
NOW HE’S TOLD YOU
1Got it — next question→
QUESTION 2 OF 5SCL1000 · $669

2. How often?

SAY THIS

"Is this something you see yourself using pretty regularly each month, or more of a once-in-a-while situation?"

WHAT DID HE SAY?
1"Pretty regularly."This is your guy. Keep rolling.→2"Once in a while."Don’t pitch yet. Question 3 will tell you what’s really going on.→
QUESTION 3 — THE BIG ONESCL1000 · $669

3. How does he get machines now?

SAY THIS

"Right now, how are you getting access to equipment when you need it? Are you renting, do you already own something, or would this be your first machine?"

WRITE THE ANSWER DOWNThis one answer decides your entire pitch. Whatever he says, tap it below and the app will remember it.
WHAT DID HE SAY?
1"I rent when I need one."Path A — the easiest deal you’ll write.→2"This would be my first machine."Path B→3"I’m thinking about buying."Path C→4"I’m shopping for something used."Path D→
QUESTION 4 OF 5SCL1000 · $669

4. Cash or monthly?

SAY THIS

"Are you more comfortable with a fixed monthly payment and zero upfront, or were you thinking about a bigger upfront investment?"

WHAT DID HE SAY?
1"Fixed monthly works."Perfect lease setup.→2"I’d rather just own it."Still give the lease math, then the buy-at-the-end option.→
QUESTION 5 OF 5SCL1000 · $669

5. When does he need it?

SAY THIS

"When are you looking to have a machine on site — next few weeks, or are you planning ahead for an upcoming project?"

WHAT DID HE SAY?
1"As soon as possible."Say: "Instant approval, free delivery. Let’s move."→2"Planning ahead."Say: "Lock the rate now, deliver when you’re ready."→
STEP 3 · GIVE THE NUMBERS

Look at your answer to #3.

Whatever he told you back on question 3 decides which pitch he gets. Tap it.
1THEY RENT NOWThe easiest deal you'll write.→2FIRST MACHINE, OWNS NOTHING→3THINKING ABOUT BUYING NEWLease against financing.→4SHOPPING FOR USEDUsed against a new lease.→
PATH A — HE RENTS NOWSCL1000 · $669

He rents right now.

ASK THIS FIRST

"What are you paying right now for rentals?"

Let him say the number out loud. It lands ten times harder coming from his mouth than yours.

THEN SAY THIS

"We put you on the same machine, fixed at $669 a month. Market rental on this machine runs $1,800 to $2,500. That difference stays in your pocket every single month."

"Over 36 months, that’s more than $40,000 you’re not burning on rentals. And at the end you can buy it, upgrade into a new one, or walk away clean."

RENTING
$1,800+
every month, gone for good
LEASING
$669
and you can own it at the end
THEN CLOSE

"Honestly, based on what you’re paying now, this is kind of a no-brainer."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll know exactly where you stand, and then we can sort out delivery from there."

"I’ll just need the business name and an email to send it to."

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH B — FIRST MACHINESCL1000 · $669

His first machine.

SAY THIS

"Most guys in your position end up renting machines job by job. That usually runs $1,800 to $2,500 a month when you need it, and half the time the yard doesn’t even have one available when the job comes up."

"This program puts a machine on your lot at $669 a month. Now you’ve got it whenever a job comes in instead of scrambling to find one."

"Most contractors find the extra jobs they can take on, plus the time they save, ends up paying for the machine pretty quickly."

THE QUESTION THAT USUALLY DOES IT"How many jobs have you passed on in the last year because you didn’t have a machine available?" Let him count out loud.
THEN CLOSE

"That’s usually the turning point for guys in your spot. They stop turning work down."

"So the easiest thing is to get the application over to you, see what you’re approved for, and go from there. Nothing you have to commit to today."

"What’s the business name on it?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH C — HE WANTS TO BUYSCL1000 · $669

He wants to buy.

SAY THIS

"We can absolutely help you finance, that’s no problem. But financing runs about $1,100 a month, which is roughly $39,600 over three years, all locked into an asset that’s depreciating the whole time."

"Lease it at $669 and you keep about $15,516 in the business over that same period. That’s payroll, materials, growth. And at the end, if you love the machine, you can buy it at fair market value or move into a new one."

"You get the machine and the capital flexibility."

FINANCE
$1,100
$39,600 over 3 years. $0 left in your pocket.
LEASE
$669
$24,084 over 3 years. $15,516 stays with you.
THEN CLOSE

"A lot of contractors go this way because it keeps their cash free while they grow."

"What I’d do is run the application. Then you’ve got real approved numbers in front of you and you can put them side by side with financing and decide for yourself."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He said "why not just buy it?"Best signal on the call.→4He pushed backFind the worry.→5He’s not ready todaySoft close, keep the relationship.→
HE WENT QUIETSCL1000 · $669

Draw it out.

“Hmm.” “I don’t know.” One-word answers. He isn’t objecting yet, he just stopped moving.
SAY THIS

"If there’s something that doesn’t pencil out, let’s put it on the table. What are you thinking?"

Whatever he says next is the objection.
HE SAID SOMETHING. WHAT WAS IT?
1Show me the list of worries→2Nothing — he’s ready→
WHAT’S THE WORRYSCL1000 · $669

What did he actually say?

Every objection is a request for more certainty. Answer it, then ask for the business name again.
TAP WHAT HE SAID
1"I need to think about it."→2"My credit might not be great."→3"I only need it for one job."→4"I want to rent it first, to try it."→5"I found it cheaper somewhere else."→6"Why wouldn’t I just buy it?"This one is a buying signal.→7He’s out of objectionsGo close.→
"I NEED TO THINK ABOUT IT"SCL1000 · $669

"I need to think about it."

It almost always means he’s missing certainty, not missing interest. Split it in two so you know which.
SAY THIS

"Help me understand — is it more that the numbers don’t quite feel right yet, or is it more about timing, like you’re not sure when you’d need the machine on site?"

WHICH ONE IS IT?
1It’s the numbers→2It’s the timing→
IT’S THE NUMBERSSCL1000 · $669

Run it back for him.

SAY THIS

"Let me make sure I ran this right for your situation. You said you’re [renting / doing X jobs]. At $1,800 to $2,500 a month on a rental versus $669 on the lease, you’re keeping that difference every single month. Over 36 months that’s more than $40,000 not burned. Does seeing that side by side help?"

THEN ASK AGAIN

"So if that math holds up on your end, the next thing is just finding out what you’re approved for. Doesn’t cost anything and it doesn’t lock you into anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
IT’S THE TIMINGSCL1000 · $669

Timing is the easy one.

SAY THIS

"That’s actually perfect — the approval only takes a few minutes. You lock in your rate today and we set delivery for whenever you’re actually ready. You’re not committing to having it show up tomorrow."

THEN ASK AGAIN

"So we can get the approval done today and just sit on it until you’re ready. Nothing moves until you say so."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"MY CREDIT ISN’T GREAT"SCL1000 · $669

"My credit might not be great."

This is embarrassment, not resistance. Lower the stakes immediately and never make him explain his history.
SAY THIS

"I appreciate you being upfront — and honestly, you’d probably be surprised. We work with businesses at all different stages. The application takes 10 minutes. Worst case, you’ve got the information. Best case, we’re setting a delivery date."

IF HE’S STILL HESITANT

"What’s holding you back from just seeing what comes back? Ten minutes from now you’ll know exactly where you stand."

THEN ASK AGAIN

"So really, the easiest thing is to run it and find out instead of guessing. Ten minutes and you’ll know where you stand."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"ONLY ONE JOB"SCL1000 · $669

"I only need it for one job."

SAY THIS

"Totally. And if it really is just one job, I’d tell you to rent it. But let me ask you this — if you had a machine on site every day, would you take on more work? Are there jobs you’re passing on right now because you don’t have one?"

WATCH WHAT HE DOES
1He paused to think about itThat pause means yes.→2He’s firm — genuinely one job→
HE PAUSEDSCL1000 · $669

That pause was a yes.

SAY THIS

"That’s what I’m saying. Most guys tell me ‘one job,’ and six months later the machine changed their whole operation."

"So honestly, the best bet is to get the application over to you, see what you’re approved for, and just see how it looks. If it doesn’t make sense once you’ve got it in front of you, no harm done."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
RENTAL FOR NOWSCL1000 · $669

Rent him the machine.

SAY THIS

"I respect that — let me set you up with a rental for this one. When the next project comes up, call me and I’ll make sure the rate is right."

Get his contact info. Follow up in 30 days.

You just earned the next call instead of losing this one.
1Start a new call→
"RENT IT FIRST"SCL1000 · $669

"I want to rent it first."

SAY THIS

"Smart to test drive before you commit. Here’s the thing though — a rental on this machine runs $1,800 to $2,500 a month, and that money goes nowhere. Your first lease month is $669."

"If you’re even 80% sure you’ll run this regularly, the lease is the test drive — at a fraction of the cost."

RENT TO TRY
$1,800+
for one month, then it’s gone
LEASE TO TRY
$669
same month, and it’s yours to keep
THEN ASK AGAIN

"So if you’re going to spend the money either way, you might as well spend it on something you can keep at the end."

"Let me get the application over to you and you can see what it actually looks like before you decide anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"FOUND IT CHEAPER"SCL1000 · $669

"I found it cheaper."

Never apologize for the price and never match it. Explain what the price buys.
SAY THIS

"Look — for us to operate for over 70 years, we have to run at a higher standard than most competitors, and that standard is built into our pricing. If we start matching numbers that cut corners, we’d have to sacrifice service, delivery, or long-term support. That’s not how we operate."

"There’s a reason our reviews look the way they do. We take care of our team and we take care of our customers. That consistency costs something."

THEN TAKE BACK CONTROL

"If the cheapest number is the priority, I completely understand. But if reliability, support, and a long-term partnership matter, that’s where we win. Which direction makes more sense for you?"

You just stopped defending and started negotiating. Whatever he answers, walk him into the application the same way: tell him what you’d do next, then ask for the business name.
WHICH DID HE PICK?
1Reliability and supportAsk for the business name.→2He only cares about priceGet his info and follow up.→3He’s got another worryHandle it, then ask again.→
"WHY NOT JUST BUY IT?"SCL1000 · $669

"Why wouldn’t I just buy it?"

THIS IS NOT RESISTANCEHe’s already sold on the machine. You just have to reframe the decision.
FIRST, REFRAME IT

"That’s a fair question, and buying isn’t wrong. But the real question isn’t buy versus lease. The real question is where your capital works hardest over the next 36 months. You already like the machine. So let’s look at what each option does to your cash flow, your tax position, and your flexibility."

FINANCE
$1,100
$39,600 over 3 years, locked into a depreciating machine
LEASE
$669
$24,084 over 3 years, and $15,516 stays in the business
THEN ASK THE PIVOT QUESTION

"If you had fifteen grand more in your business account over the next three years — what would you do with it?"

Pause. Let him answer. His answer is your closing argument.

HOW DID HE ANSWER?
1He named real usesPayroll, jobs, a truck, crew.→2"I just don’t like having payments."→3He’s absolutely firm on buyingStop pushing.→
HE NAMED REAL USESSCL1000 · $669

Use his own answer.

SAY THIS

"That’s exactly the point. Right now you’re looking at locking that money into a machine that’ll be worth less in three years. The lease lets you run the same machine and keep that capital doing what you just described. And at 36 months, if you love it, you buy it at fair market value. Same destination, smarter road."

THEN ASK AGAIN

"So what I’d do is get the application going. That way you’ve got actual approved numbers in front of you and you can compare it against buying for real, instead of on a napkin."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"I DON’T LIKE PAYMENTS"SCL1000 · $669

He’s getting a payment either way.

SAY THIS

"You’re going to have a payment either way for at least 36 months — the only question is whether it’s $669 or $1,100. At $669 you still get the machine, you still have the option to own it at the end, and you keep $430 a month in the business the whole time."

"Same destination, just a smarter road to get there."

"Let me run the application and you can see both numbers side by side. Then it’s an easy call either way."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
HE’S BUYINGSCL1000 · $669

Sell him the machine.

SAY THIS

"Alright — I respect that completely. Let’s talk financing."

BOTH ARE WINSDon’t push. Purchase or lease, both are wins.
1Start a new call→
THE CLOSESCL1000 · $669

Ask for the business name.

USE THIS FIRST, EVERY TIME

"Based on everything you’ve told me, this looks like a good fit."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll have an answer pretty quick, and then you know exactly where you stand before you commit to anything."

"What’s the best email to send it to?"

Don’t ask permission. "Do you want to apply?" invites a no. But don’t bark an order either. Tell him what you’d do next and why it helps him, then ask for the one thing you need. That’s how people actually talk.
WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s still unsure about something→3He’s not ready todaySoft close, keep the relationship.→
ONE MORE PASSSCL1000 · $669

Surface the last thing.

SAY THIS

"Let me ask you this — is there anything you’re still unsure about? Because if we clear that up, you’d have an answer right after the application and a machine on site when you need it."

WHAT DID HE SAY?
1He named a worryGo handle it.→2Nothing — he’s in→3Still not today→
SOFT CLOSESCL1000 · $669

Keep the relationship.

SAY THIS

"No problem at all. Can I send you a quick one-pager with the numbers? And what’s the best number to reach you — I want to make sure you’re talking to me next time instead of starting over with someone new."

IF HE’S GOING IN CIRCLES

"I’ll be straight with you — this program is genuinely strong, and programs change. The window is open right now. Let me grab your info and I’ll be your guy when you’re ready to pull the trigger."

DID YOU GET HIS NUMBER?
1Yes — got it→2He changed his mind, he’s in→
APPLICATION STARTEDSCL1000 · $669

Get the application out.

DO IT NOWSend it while he’s on the phone. Stay on the line until he’s got it in his inbox.
BEFORE YOU HANG UP

"It’s on its way to you now. It takes about 10 minutes and you’ll have an answer quickly. I’ll check in with you this afternoon either way."

1Start a new call→
FOLLOW-UP LOCKEDSCL1000 · $669

Call him back in 24 hours.

NO EXCEPTIONSPut it in your calendar before you do anything else. The money is in the follow-up.
SEND TODAY

The one-pager with his SCL1000 numbers on it. Then call tomorrow and open with: "I ran those numbers again for your situation..."

1Start a new call→
SET THE FRAMESCL1000 · $669

Before you talk numbers.

SAY THIS

"Perfect. So before we get into any numbers, I just want to let you know up front — this program isn’t built for everybody. It’s built for a specific type of contractor. When it’s a good fit it works extremely well, and when it’s not, it usually doesn’t make any sense at all."

"So really, my job here is just to figure out which one you are. I’ll ask you a couple quick questions about how you’re running your equipment right now. If it fits, I’ll walk you through the program and the numbers. If it doesn’t, I’ll point you toward something that makes more sense."

"Sound fair enough?"

Now stop talking. Wait for the yes. Don’t fill the silence.
WHAT DID HE SAY?
1"Yeah, sure."Go ask the five questions.→2"I’m just looking right now."Turn it into question 1.→
PATH D — HE'S SHOPPING USEDSCL1000 · $669

He's shopping for used.

SAY THIS

"So here’s the thing with used. A used track loader runs $15,000 to $25,000, and anything at the bottom of that range has serious hours on it and has usually been a rental machine its whole life. Whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"For $669 a month with zero down, I can put you on a brand new SCL1000. Zero hours, full warranty, and your cash stays in the business for jobs, crew and materials."

BUYING USED
$15,000+
$15,000 to $25,000 out of pocket, and the repairs are yours
LEASING NEW
$669
$0 down, brand new, and you can buy it at the end
He came in looking for a cheap machine. Don’t argue him out of that — show him that the lease is the cheaper way in, because nothing leaves his account today.
THEN CLOSE

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So what I’d do is get the application over to you, see what you’re approved for, and then you can put that next to whatever used machine you were looking at and decide for yourself. Takes about ten minutes and it doesn’t commit you to anything."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He still just wants a used machineSell him the used machine. Both are wins.→5He’s not ready todaySoft close, keep the relationship.→
SHOW HIM THE OTHER OPTIONSCL1000 · $669

Bring up the lease.

BUYING USED
$15,000+
$15,000 to $25,000 out of pocket, and the repairs are yours
LEASING NEW
$669
$0 down, brand new, and you can buy it at the end
SAY THIS

"You know, it’s actually kind of funny you’re asking, because we get so many calls exactly like this one that we ended up putting together a commercial lease program because of it."

"It’s really designed for guys who need to get on a job site quick, they’re shopping used, and the budget’s tight. So instead of putting you into a big machine with three thousand hours on it, we can put you on a brand new one and you keep your cash in your pocket."

"Because here’s the thing with used. A used track loader runs $15,000 to $25,000, and anything at the bottom of that range has real hours on it and has usually been a rental machine its whole life. And whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"On the lease it’s $669 a month with zero down for a brand new SCL1000. Zero hours, full warranty, free delivery."

THEN TRANSITION

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So if you don’t mind, I’d love to just ask you a couple quick questions about how you’re running your equipment right now. If it makes sense, we keep going. And if it doesn’t, I’ll set you up with all the used equipment you want."

"Sound fair enough?"

WHAT DID HE SAY?
1"Alright, go ahead."Go ask the five questions.→2"No, I just want a used machine."Sell him the used machine. Both are wins.→
WE'VE GOT ONE FOR HIMSCL1000 · $669

Sell it. Then show him the lease anyway.

SAY THIS

"Yeah, I’ve got something that’ll work for you. Let me pull the details and get you a real number on it."

He came in cash-first and you can serve him. Good. But he'll only ever hear about the lease once, and it's right now, while he's already comparing numbers.
THEN SAY THIS

"One other thing before you decide, just so you’ve seen both."

"It’s funny, we get so many calls for used that we ended up starting a commercial lease program because of it. It’s built for exactly this — guys who need a machine quick and don’t want to dump their cash into it."

"That used machine is a real chunk out of pocket, and every repair after that is yours. For $669 a month with zero down I can put you on a brand new SCL1000 instead. Zero hours, full warranty, and the cash stays in your business."

"Some guys still want to own it outright and that’s totally fine. I just don’t want you finding out about it after you’ve already spent the money."

"Want me to put numbers on both so you can look at them side by side?"

WHAT DID HE SAY?
1"Yeah, tell me about the lease."Go ask the five questions.→2"Send me both."Get his info and follow up.→3"Just the used machine."Sell it. Both are wins.→
SIZE HIM UPSSV · $779

What did he actually tell you?

Before you offer him anything, find out whether what he wants exists at his number.
ASK THIS

"And what kind of hours were you hoping to stay under?"

"And what number are you trying to stay at, roughly?"

Let him answer both. Write them down. You can’t tell which way this call goes until you have his budget and his hours.

DO THE MATH IN YOUR HEADA used skid steer runs $22,000 to $38,000. If he's telling you $22,000 is too much, then the machine he's picturing — low hours, good shape, at his number — doesn't exist. That's not a rejection, that's your opening.

If his number is realistic and we've got the machine on the lot, sell him the machine. Just don't let him hang up without hearing the other option.
WHERE DID HE LAND?
1His number is under $22,000What he wants doesn't exist in decent shape at that price.→2He wants low hours but a cheap priceSame thing. Show him the other option.→3He won’t give you a numberShow him the comparison and let the numbers ask for him.→4His number works and we've got the machineSell it. Then still show him the lease.→
SAY HELLOSSV · $779

"I’m just looking."

Not a brush-off. He’s early. Turn it into question 1 and keep moving.
SAY THIS

"That makes sense — most guys start there and do a little homework first. Quick question: what kind of work are you planning to run the machine on?"

HE ANSWERED. NOW WHAT?
1He told me what he’d use it forThat was question 1. Keep going.→
USED SALESSV · $779

Sell him the used machine.

BOTH ARE WINSHe heard the lease math and said no. That’s fine. A used sale is still a sale, and now he knows the lease exists for next time.
BEFORE YOU HANG UP

"I’ll put together what we’ve got. What’s the best number and email for you?"

Follow up within 24 hours.

1Start a new call→
QUESTION 1 OF 5SSV · $779

1. What for?

SAY THIS

"What will you be using the machine for — what kind of jobs or projects?"

WHAT DID HE SAY?
1Landscaping, grading, demo, diggingGood sign. Regular use.→2Municipality or property managementIdeal lease customer.→3Something vagueAsk the follow-up.→
QUESTION 1 OF 5SSV · $779

Pin him down.

SAY THIS

"What was the job that made you call today?"

There’s always a job behind the call. Find it and you’ve found his reason to buy.
NOW HE’S TOLD YOU
1Got it — next question→
QUESTION 2 OF 5SSV · $779

2. How often?

SAY THIS

"Is this something you see yourself using pretty regularly each month, or more of a once-in-a-while situation?"

WHAT DID HE SAY?
1"Pretty regularly."This is your guy. Keep rolling.→2"Once in a while."Don’t pitch yet. Question 3 will tell you what’s really going on.→
QUESTION 3 — THE BIG ONESSV · $779

3. How does he get machines now?

SAY THIS

"Right now, how are you getting access to equipment when you need it? Are you renting, do you already own something, or would this be your first machine?"

WRITE THE ANSWER DOWNThis one answer decides your entire pitch. Whatever he says, tap it below and the app will remember it.
WHAT DID HE SAY?
1"I rent when I need one."Path A — the easiest deal you’ll write.→2"This would be my first machine."Path B→3"I’m thinking about buying."Path C→4"I’m shopping for something used."Path D→
QUESTION 4 OF 5SSV · $779

4. Cash or monthly?

SAY THIS

"Are you more comfortable with a fixed monthly payment and zero upfront, or were you thinking about a bigger upfront investment?"

WHAT DID HE SAY?
1"Fixed monthly works."Perfect lease setup.→2"I’d rather just own it."Still give the lease math, then the buy-at-the-end option.→
QUESTION 5 OF 5SSV · $779

5. When does he need it?

SAY THIS

"When are you looking to have a machine on site — next few weeks, or are you planning ahead for an upcoming project?"

WHAT DID HE SAY?
1"As soon as possible."Say: "Instant approval, free delivery. Let’s move."→2"Planning ahead."Say: "Lock the rate now, deliver when you’re ready."→
STEP 3 · GIVE THE NUMBERS

Look at your answer to #3.

Whatever he told you back on question 3 decides which pitch he gets. Tap it.
1THEY RENT NOWThe easiest deal you'll write.→2FIRST MACHINE, OWNS NOTHING→3THINKING ABOUT BUYING NEWLease against financing.→4SHOPPING FOR USEDUsed against a new lease.→
PATH A — HE RENTS NOWSSV · $779

He rents right now.

ASK THIS FIRST

"What are you paying right now for rentals?"

Let him say the number out loud. It lands ten times harder coming from his mouth than yours.

THEN SAY THIS

"We put you on the same machine, fixed at $779 a month. Market rental on this machine runs $2,200 to $3,200. That difference stays in your pocket every single month."

"Over 36 months, that’s more than $51,000 you’re not burning on rentals. And at the end you can buy it, upgrade into a new one, or walk away clean."

RENTING
$2,200+
every month, gone for good
LEASING
$779
and you can own it at the end
THEN CLOSE

"Honestly, based on what you’re paying now, this is kind of a no-brainer."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll know exactly where you stand, and then we can sort out delivery from there."

"I’ll just need the business name and an email to send it to."

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH B — FIRST MACHINESSV · $779

His first machine.

SAY THIS

"Most guys in your position end up renting machines job by job. That usually runs $2,200 to $3,200 a month when you need it, and half the time the yard doesn’t even have one available when the job comes up."

"This program puts a machine on your lot at $779 a month. Now you’ve got it whenever a job comes in instead of scrambling to find one."

"Most contractors find the extra jobs they can take on, plus the time they save, ends up paying for the machine pretty quickly."

THE QUESTION THAT USUALLY DOES IT"How many jobs have you passed on in the last year because you didn’t have a machine available?" Let him count out loud.
THEN CLOSE

"That’s usually the turning point for guys in your spot. They stop turning work down."

"So the easiest thing is to get the application over to you, see what you’re approved for, and go from there. Nothing you have to commit to today."

"What’s the business name on it?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH C — HE WANTS TO BUYSSV · $779

He wants to buy.

SAY THIS

"We can absolutely help you finance, that’s no problem. But financing runs about $1,300 a month, which is roughly $46,800 over three years, all locked into an asset that’s depreciating the whole time."

"Lease it at $779 and you keep about $18,756 in the business over that same period. That’s payroll, materials, growth. And at the end, if you love the machine, you can buy it at fair market value or move into a new one."

"You get the machine and the capital flexibility."

FINANCE
$1,300
$46,800 over 3 years. $0 left in your pocket.
LEASE
$779
$28,044 over 3 years. $18,756 stays with you.
THEN CLOSE

"A lot of contractors go this way because it keeps their cash free while they grow."

"What I’d do is run the application. Then you’ve got real approved numbers in front of you and you can put them side by side with financing and decide for yourself."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He said "why not just buy it?"Best signal on the call.→4He pushed backFind the worry.→5He’s not ready todaySoft close, keep the relationship.→
HE WENT QUIETSSV · $779

Draw it out.

“Hmm.” “I don’t know.” One-word answers. He isn’t objecting yet, he just stopped moving.
SAY THIS

"If there’s something that doesn’t pencil out, let’s put it on the table. What are you thinking?"

Whatever he says next is the objection.
HE SAID SOMETHING. WHAT WAS IT?
1Show me the list of worries→2Nothing — he’s ready→
WHAT’S THE WORRYSSV · $779

What did he actually say?

Every objection is a request for more certainty. Answer it, then ask for the business name again.
TAP WHAT HE SAID
1"I need to think about it."→2"My credit might not be great."→3"I only need it for one job."→4"I want to rent it first, to try it."→5"I found it cheaper somewhere else."→6"Why wouldn’t I just buy it?"This one is a buying signal.→7He’s out of objectionsGo close.→
"I NEED TO THINK ABOUT IT"SSV · $779

"I need to think about it."

It almost always means he’s missing certainty, not missing interest. Split it in two so you know which.
SAY THIS

"Help me understand — is it more that the numbers don’t quite feel right yet, or is it more about timing, like you’re not sure when you’d need the machine on site?"

WHICH ONE IS IT?
1It’s the numbers→2It’s the timing→
IT’S THE NUMBERSSSV · $779

Run it back for him.

SAY THIS

"Let me make sure I ran this right for your situation. You said you’re [renting / doing X jobs]. At $2,200 to $3,200 a month on a rental versus $779 on the lease, you’re keeping that difference every single month. Over 36 months that’s more than $51,000 not burned. Does seeing that side by side help?"

THEN ASK AGAIN

"So if that math holds up on your end, the next thing is just finding out what you’re approved for. Doesn’t cost anything and it doesn’t lock you into anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
IT’S THE TIMINGSSV · $779

Timing is the easy one.

SAY THIS

"That’s actually perfect — the approval only takes a few minutes. You lock in your rate today and we set delivery for whenever you’re actually ready. You’re not committing to having it show up tomorrow."

THEN ASK AGAIN

"So we can get the approval done today and just sit on it until you’re ready. Nothing moves until you say so."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"MY CREDIT ISN’T GREAT"SSV · $779

"My credit might not be great."

This is embarrassment, not resistance. Lower the stakes immediately and never make him explain his history.
SAY THIS

"I appreciate you being upfront — and honestly, you’d probably be surprised. We work with businesses at all different stages. The application takes 10 minutes. Worst case, you’ve got the information. Best case, we’re setting a delivery date."

IF HE’S STILL HESITANT

"What’s holding you back from just seeing what comes back? Ten minutes from now you’ll know exactly where you stand."

THEN ASK AGAIN

"So really, the easiest thing is to run it and find out instead of guessing. Ten minutes and you’ll know where you stand."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"ONLY ONE JOB"SSV · $779

"I only need it for one job."

SAY THIS

"Totally. And if it really is just one job, I’d tell you to rent it. But let me ask you this — if you had a machine on site every day, would you take on more work? Are there jobs you’re passing on right now because you don’t have one?"

WATCH WHAT HE DOES
1He paused to think about itThat pause means yes.→2He’s firm — genuinely one job→
HE PAUSEDSSV · $779

That pause was a yes.

SAY THIS

"That’s what I’m saying. Most guys tell me ‘one job,’ and six months later the machine changed their whole operation."

"So honestly, the best bet is to get the application over to you, see what you’re approved for, and just see how it looks. If it doesn’t make sense once you’ve got it in front of you, no harm done."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
RENTAL FOR NOWSSV · $779

Rent him the machine.

SAY THIS

"I respect that — let me set you up with a rental for this one. When the next project comes up, call me and I’ll make sure the rate is right."

Get his contact info. Follow up in 30 days.

You just earned the next call instead of losing this one.
1Start a new call→
"RENT IT FIRST"SSV · $779

"I want to rent it first."

SAY THIS

"Smart to test drive before you commit. Here’s the thing though — a rental on this machine runs $2,200 to $3,200 a month, and that money goes nowhere. Your first lease month is $779."

"If you’re even 80% sure you’ll run this regularly, the lease is the test drive — at a fraction of the cost."

RENT TO TRY
$2,200+
for one month, then it’s gone
LEASE TO TRY
$779
same month, and it’s yours to keep
THEN ASK AGAIN

"So if you’re going to spend the money either way, you might as well spend it on something you can keep at the end."

"Let me get the application over to you and you can see what it actually looks like before you decide anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"FOUND IT CHEAPER"SSV · $779

"I found it cheaper."

Never apologize for the price and never match it. Explain what the price buys.
SAY THIS

"Look — for us to operate for over 70 years, we have to run at a higher standard than most competitors, and that standard is built into our pricing. If we start matching numbers that cut corners, we’d have to sacrifice service, delivery, or long-term support. That’s not how we operate."

"There’s a reason our reviews look the way they do. We take care of our team and we take care of our customers. That consistency costs something."

THEN TAKE BACK CONTROL

"If the cheapest number is the priority, I completely understand. But if reliability, support, and a long-term partnership matter, that’s where we win. Which direction makes more sense for you?"

You just stopped defending and started negotiating. Whatever he answers, walk him into the application the same way: tell him what you’d do next, then ask for the business name.
WHICH DID HE PICK?
1Reliability and supportAsk for the business name.→2He only cares about priceGet his info and follow up.→3He’s got another worryHandle it, then ask again.→
"WHY NOT JUST BUY IT?"SSV · $779

"Why wouldn’t I just buy it?"

THIS IS NOT RESISTANCEHe’s already sold on the machine. You just have to reframe the decision.
FIRST, REFRAME IT

"That’s a fair question, and buying isn’t wrong. But the real question isn’t buy versus lease. The real question is where your capital works hardest over the next 36 months. You already like the machine. So let’s look at what each option does to your cash flow, your tax position, and your flexibility."

FINANCE
$1,300
$46,800 over 3 years, locked into a depreciating machine
LEASE
$779
$28,044 over 3 years, and $18,756 stays in the business
THEN ASK THE PIVOT QUESTION

"If you had eighteen grand more in your business account over the next three years — what would you do with it?"

Pause. Let him answer. His answer is your closing argument.

HOW DID HE ANSWER?
1He named real usesPayroll, jobs, a truck, crew.→2"I just don’t like having payments."→3He’s absolutely firm on buyingStop pushing.→
HE NAMED REAL USESSSV · $779

Use his own answer.

SAY THIS

"That’s exactly the point. Right now you’re looking at locking that money into a machine that’ll be worth less in three years. The lease lets you run the same machine and keep that capital doing what you just described. And at 36 months, if you love it, you buy it at fair market value. Same destination, smarter road."

THEN ASK AGAIN

"So what I’d do is get the application going. That way you’ve got actual approved numbers in front of you and you can compare it against buying for real, instead of on a napkin."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"I DON’T LIKE PAYMENTS"SSV · $779

He’s getting a payment either way.

SAY THIS

"You’re going to have a payment either way for at least 36 months — the only question is whether it’s $779 or $1,300. At $779 you still get the machine, you still have the option to own it at the end, and you keep $520 a month in the business the whole time."

"Same destination, just a smarter road to get there."

"Let me run the application and you can see both numbers side by side. Then it’s an easy call either way."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
HE’S BUYINGSSV · $779

Sell him the machine.

SAY THIS

"Alright — I respect that completely. Let’s talk financing."

BOTH ARE WINSDon’t push. Purchase or lease, both are wins.
1Start a new call→
THE CLOSESSV · $779

Ask for the business name.

USE THIS FIRST, EVERY TIME

"Based on everything you’ve told me, this looks like a good fit."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll have an answer pretty quick, and then you know exactly where you stand before you commit to anything."

"What’s the best email to send it to?"

Don’t ask permission. "Do you want to apply?" invites a no. But don’t bark an order either. Tell him what you’d do next and why it helps him, then ask for the one thing you need. That’s how people actually talk.
WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s still unsure about something→3He’s not ready todaySoft close, keep the relationship.→
ONE MORE PASSSSV · $779

Surface the last thing.

SAY THIS

"Let me ask you this — is there anything you’re still unsure about? Because if we clear that up, you’d have an answer right after the application and a machine on site when you need it."

WHAT DID HE SAY?
1He named a worryGo handle it.→2Nothing — he’s in→3Still not today→
SOFT CLOSESSV · $779

Keep the relationship.

SAY THIS

"No problem at all. Can I send you a quick one-pager with the numbers? And what’s the best number to reach you — I want to make sure you’re talking to me next time instead of starting over with someone new."

IF HE’S GOING IN CIRCLES

"I’ll be straight with you — this program is genuinely strong, and programs change. The window is open right now. Let me grab your info and I’ll be your guy when you’re ready to pull the trigger."

DID YOU GET HIS NUMBER?
1Yes — got it→2He changed his mind, he’s in→
APPLICATION STARTEDSSV · $779

Get the application out.

DO IT NOWSend it while he’s on the phone. Stay on the line until he’s got it in his inbox.
BEFORE YOU HANG UP

"It’s on its way to you now. It takes about 10 minutes and you’ll have an answer quickly. I’ll check in with you this afternoon either way."

1Start a new call→
FOLLOW-UP LOCKEDSSV · $779

Call him back in 24 hours.

NO EXCEPTIONSPut it in your calendar before you do anything else. The money is in the follow-up.
SEND TODAY

The one-pager with his SSV numbers on it. Then call tomorrow and open with: "I ran those numbers again for your situation..."

1Start a new call→
SET THE FRAMESSV · $779

Before you talk numbers.

SAY THIS

"Perfect. So before we get into any numbers, I just want to let you know up front — this program isn’t built for everybody. It’s built for a specific type of contractor. When it’s a good fit it works extremely well, and when it’s not, it usually doesn’t make any sense at all."

"So really, my job here is just to figure out which one you are. I’ll ask you a couple quick questions about how you’re running your equipment right now. If it fits, I’ll walk you through the program and the numbers. If it doesn’t, I’ll point you toward something that makes more sense."

"Sound fair enough?"

Now stop talking. Wait for the yes. Don’t fill the silence.
WHAT DID HE SAY?
1"Yeah, sure."Go ask the five questions.→2"I’m just looking right now."Turn it into question 1.→
PATH D — HE'S SHOPPING USEDSSV · $779

He's shopping for used.

SAY THIS

"So here’s the thing with used. A used skid steer runs $22,000 to $38,000, and anything at the bottom of that range has serious hours on it and has usually been a rental machine its whole life. Whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"For $779 a month with zero down, I can put you on a brand new SSV. Zero hours, full warranty, and your cash stays in the business for jobs, crew and materials."

BUYING USED
$22,000+
$22,000 to $38,000 out of pocket, and the repairs are yours
LEASING NEW
$779
$0 down, brand new, and you can buy it at the end
He came in looking for a cheap machine. Don’t argue him out of that — show him that the lease is the cheaper way in, because nothing leaves his account today.
THEN CLOSE

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So what I’d do is get the application over to you, see what you’re approved for, and then you can put that next to whatever used machine you were looking at and decide for yourself. Takes about ten minutes and it doesn’t commit you to anything."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He still just wants a used machineSell him the used machine. Both are wins.→5He’s not ready todaySoft close, keep the relationship.→
SHOW HIM THE OTHER OPTIONSSV · $779

Bring up the lease.

BUYING USED
$22,000+
$22,000 to $38,000 out of pocket, and the repairs are yours
LEASING NEW
$779
$0 down, brand new, and you can buy it at the end
SAY THIS

"You know, it’s actually kind of funny you’re asking, because we get so many calls exactly like this one that we ended up putting together a commercial lease program because of it."

"It’s really designed for guys who need to get on a job site quick, they’re shopping used, and the budget’s tight. So instead of putting you into a big machine with three thousand hours on it, we can put you on a brand new one and you keep your cash in your pocket."

"Because here’s the thing with used. A used skid steer runs $22,000 to $38,000, and anything at the bottom of that range has real hours on it and has usually been a rental machine its whole life. And whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"On the lease it’s $779 a month with zero down for a brand new SSV. Zero hours, full warranty, free delivery."

THEN TRANSITION

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So if you don’t mind, I’d love to just ask you a couple quick questions about how you’re running your equipment right now. If it makes sense, we keep going. And if it doesn’t, I’ll set you up with all the used equipment you want."

"Sound fair enough?"

WHAT DID HE SAY?
1"Alright, go ahead."Go ask the five questions.→2"No, I just want a used machine."Sell him the used machine. Both are wins.→
WE'VE GOT ONE FOR HIMSSV · $779

Sell it. Then show him the lease anyway.

SAY THIS

"Yeah, I’ve got something that’ll work for you. Let me pull the details and get you a real number on it."

He came in cash-first and you can serve him. Good. But he'll only ever hear about the lease once, and it's right now, while he's already comparing numbers.
THEN SAY THIS

"One other thing before you decide, just so you’ve seen both."

"It’s funny, we get so many calls for used that we ended up starting a commercial lease program because of it. It’s built for exactly this — guys who need a machine quick and don’t want to dump their cash into it."

"That used machine is a real chunk out of pocket, and every repair after that is yours. For $779 a month with zero down I can put you on a brand new SSV instead. Zero hours, full warranty, and the cash stays in your business."

"Some guys still want to own it outright and that’s totally fine. I just don’t want you finding out about it after you’ve already spent the money."

"Want me to put numbers on both so you can look at them side by side?"

WHAT DID HE SAY?
1"Yeah, tell me about the lease."Go ask the five questions.→2"Send me both."Get his info and follow up.→3"Just the used machine."Sell it. Both are wins.→
SIZE HIM UPSVL65-2 · $999

What did he actually tell you?

Before you offer him anything, find out whether what he wants exists at his number.
ASK THIS

"And what kind of hours were you hoping to stay under?"

"And what number are you trying to stay at, roughly?"

Let him answer both. Write them down. You can’t tell which way this call goes until you have his budget and his hours.

DO THE MATH IN YOUR HEADA used track loader runs $25,000 to $45,000. If he's telling you $25,000 is too much, then the machine he's picturing — low hours, good shape, at his number — doesn't exist. That's not a rejection, that's your opening.

If his number is realistic and we've got the machine on the lot, sell him the machine. Just don't let him hang up without hearing the other option.
WHERE DID HE LAND?
1His number is under $25,000What he wants doesn't exist in decent shape at that price.→2He wants low hours but a cheap priceSame thing. Show him the other option.→3He won’t give you a numberShow him the comparison and let the numbers ask for him.→4His number works and we've got the machineSell it. Then still show him the lease.→
SAY HELLOSVL65-2 · $999

"I’m just looking."

Not a brush-off. He’s early. Turn it into question 1 and keep moving.
SAY THIS

"That makes sense — most guys start there and do a little homework first. Quick question: what kind of work are you planning to run the machine on?"

HE ANSWERED. NOW WHAT?
1He told me what he’d use it forThat was question 1. Keep going.→
USED SALESVL65-2 · $999

Sell him the used machine.

BOTH ARE WINSHe heard the lease math and said no. That’s fine. A used sale is still a sale, and now he knows the lease exists for next time.
BEFORE YOU HANG UP

"I’ll put together what we’ve got. What’s the best number and email for you?"

Follow up within 24 hours.

1Start a new call→
QUESTION 1 OF 5SVL65-2 · $999

1. What for?

SAY THIS

"What will you be using the machine for — what kind of jobs or projects?"

WHAT DID HE SAY?
1Landscaping, grading, demo, diggingGood sign. Regular use.→2Municipality or property managementIdeal lease customer.→3Something vagueAsk the follow-up.→
QUESTION 1 OF 5SVL65-2 · $999

Pin him down.

SAY THIS

"What was the job that made you call today?"

There’s always a job behind the call. Find it and you’ve found his reason to buy.
NOW HE’S TOLD YOU
1Got it — next question→
QUESTION 2 OF 5SVL65-2 · $999

2. How often?

SAY THIS

"Is this something you see yourself using pretty regularly each month, or more of a once-in-a-while situation?"

WHAT DID HE SAY?
1"Pretty regularly."This is your guy. Keep rolling.→2"Once in a while."Don’t pitch yet. Question 3 will tell you what’s really going on.→
QUESTION 3 — THE BIG ONESVL65-2 · $999

3. How does he get machines now?

SAY THIS

"Right now, how are you getting access to equipment when you need it? Are you renting, do you already own something, or would this be your first machine?"

WRITE THE ANSWER DOWNThis one answer decides your entire pitch. Whatever he says, tap it below and the app will remember it.
WHAT DID HE SAY?
1"I rent when I need one."Path A — the easiest deal you’ll write.→2"This would be my first machine."Path B→3"I’m thinking about buying."Path C→4"I’m shopping for something used."Path D→
QUESTION 4 OF 5SVL65-2 · $999

4. Cash or monthly?

SAY THIS

"Are you more comfortable with a fixed monthly payment and zero upfront, or were you thinking about a bigger upfront investment?"

WHAT DID HE SAY?
1"Fixed monthly works."Perfect lease setup.→2"I’d rather just own it."Still give the lease math, then the buy-at-the-end option.→
QUESTION 5 OF 5SVL65-2 · $999

5. When does he need it?

SAY THIS

"When are you looking to have a machine on site — next few weeks, or are you planning ahead for an upcoming project?"

WHAT DID HE SAY?
1"As soon as possible."Say: "Instant approval, free delivery. Let’s move."→2"Planning ahead."Say: "Lock the rate now, deliver when you’re ready."→
STEP 3 · GIVE THE NUMBERS

Look at your answer to #3.

Whatever he told you back on question 3 decides which pitch he gets. Tap it.
1THEY RENT NOWThe easiest deal you'll write.→2FIRST MACHINE, OWNS NOTHING→3THINKING ABOUT BUYING NEWLease against financing.→4SHOPPING FOR USEDUsed against a new lease.→
PATH A — HE RENTS NOWSVL65-2 · $999

He rents right now.

ASK THIS FIRST

"What are you paying right now for rentals?"

Let him say the number out loud. It lands ten times harder coming from his mouth than yours.

THEN SAY THIS

"We put you on the same machine, fixed at $999 a month. Market rental on this machine runs $3,000 to $4,500. That difference stays in your pocket every single month."

"Over 36 months, that’s more than $70,000 you’re not burning on rentals. And at the end you can buy it, upgrade into a new one, or walk away clean."

RENTING
$3,000+
every month, gone for good
LEASING
$999
and you can own it at the end
THEN CLOSE

"Honestly, based on what you’re paying now, this is kind of a no-brainer."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll know exactly where you stand, and then we can sort out delivery from there."

"I’ll just need the business name and an email to send it to."

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH B — FIRST MACHINESVL65-2 · $999

His first machine.

SAY THIS

"Most guys in your position end up renting machines job by job. That usually runs $1,500 to $3,000 a month when you need it, and half the time the yard doesn’t even have one available when the job comes up."

"This program puts a machine on your lot at $999 a month. Now you’ve got it whenever a job comes in instead of scrambling to find one."

"Most contractors find the extra jobs they can take on, plus the time they save, ends up paying for the machine pretty quickly."

THE QUESTION THAT USUALLY DOES IT"How many jobs have you passed on in the last year because you didn’t have a machine available?" Let him count out loud.
THEN CLOSE

"That’s usually the turning point for guys in your spot. They stop turning work down."

"So the easiest thing is to get the application over to you, see what you’re approved for, and go from there. Nothing you have to commit to today."

"What’s the business name on it?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH C — HE WANTS TO BUYSVL65-2 · $999

He wants to buy.

SAY THIS

"We can absolutely help you finance, that’s no problem. But financing runs about $1,700 a month, which is roughly $61,200 over three years, all locked into an asset that’s depreciating the whole time."

"Lease it at $999 and you keep about $25,236 in the business over that same period. That’s payroll, materials, growth. And at the end, if you love the machine, you can buy it at fair market value or move into a new one."

"You get the machine and the capital flexibility."

FINANCE
$1,700
$61,200 over 3 years. $0 left in your pocket.
LEASE
$999
$35,964 over 3 years. $25,236 stays with you.
THEN CLOSE

"A lot of contractors go this way because it keeps their cash free while they grow."

"What I’d do is run the application. Then you’ve got real approved numbers in front of you and you can put them side by side with financing and decide for yourself."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He said "why not just buy it?"Best signal on the call.→4He pushed backFind the worry.→5He’s not ready todaySoft close, keep the relationship.→
HE WENT QUIETSVL65-2 · $999

Draw it out.

“Hmm.” “I don’t know.” One-word answers. He isn’t objecting yet, he just stopped moving.
SAY THIS

"If there’s something that doesn’t pencil out, let’s put it on the table. What are you thinking?"

Whatever he says next is the objection.
HE SAID SOMETHING. WHAT WAS IT?
1Show me the list of worries→2Nothing — he’s ready→
WHAT’S THE WORRYSVL65-2 · $999

What did he actually say?

Every objection is a request for more certainty. Answer it, then ask for the business name again.
TAP WHAT HE SAID
1"I need to think about it."→2"My credit might not be great."→3"I only need it for one job."→4"I want to rent it first, to try it."→5"I found it cheaper somewhere else."→6"Why wouldn’t I just buy it?"This one is a buying signal.→7He’s out of objectionsGo close.→
"I NEED TO THINK ABOUT IT"SVL65-2 · $999

"I need to think about it."

It almost always means he’s missing certainty, not missing interest. Split it in two so you know which.
SAY THIS

"Help me understand — is it more that the numbers don’t quite feel right yet, or is it more about timing, like you’re not sure when you’d need the machine on site?"

WHICH ONE IS IT?
1It’s the numbers→2It’s the timing→
IT’S THE NUMBERSSVL65-2 · $999

Run it back for him.

SAY THIS

"Let me make sure I ran this right for your situation. You said you’re [renting / doing X jobs]. At $3,000 to $4,500 a month on a rental versus $999 on the lease, you’re keeping that difference every single month. Over 36 months that’s more than $70,000 not burned. Does seeing that side by side help?"

THEN ASK AGAIN

"So if that math holds up on your end, the next thing is just finding out what you’re approved for. Doesn’t cost anything and it doesn’t lock you into anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
IT’S THE TIMINGSVL65-2 · $999

Timing is the easy one.

SAY THIS

"That’s actually perfect — the approval only takes a few minutes. You lock in your rate today and we set delivery for whenever you’re actually ready. You’re not committing to having it show up tomorrow."

THEN ASK AGAIN

"So we can get the approval done today and just sit on it until you’re ready. Nothing moves until you say so."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"MY CREDIT ISN’T GREAT"SVL65-2 · $999

"My credit might not be great."

This is embarrassment, not resistance. Lower the stakes immediately and never make him explain his history.
SAY THIS

"I appreciate you being upfront — and honestly, you’d probably be surprised. We work with businesses at all different stages. The application takes 10 minutes. Worst case, you’ve got the information. Best case, we’re setting a delivery date."

IF HE’S STILL HESITANT

"What’s holding you back from just seeing what comes back? Ten minutes from now you’ll know exactly where you stand."

THEN ASK AGAIN

"So really, the easiest thing is to run it and find out instead of guessing. Ten minutes and you’ll know where you stand."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"ONLY ONE JOB"SVL65-2 · $999

"I only need it for one job."

SAY THIS

"Totally. And if it really is just one job, I’d tell you to rent it. But let me ask you this — if you had a machine on site every day, would you take on more work? Are there jobs you’re passing on right now because you don’t have one?"

WATCH WHAT HE DOES
1He paused to think about itThat pause means yes.→2He’s firm — genuinely one job→
HE PAUSEDSVL65-2 · $999

That pause was a yes.

SAY THIS

"That’s what I’m saying. Most guys tell me ‘one job,’ and six months later the machine changed their whole operation."

"So honestly, the best bet is to get the application over to you, see what you’re approved for, and just see how it looks. If it doesn’t make sense once you’ve got it in front of you, no harm done."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
RENTAL FOR NOWSVL65-2 · $999

Rent him the machine.

SAY THIS

"I respect that — let me set you up with a rental for this one. When the next project comes up, call me and I’ll make sure the rate is right."

Get his contact info. Follow up in 30 days.

You just earned the next call instead of losing this one.
1Start a new call→
"RENT IT FIRST"SVL65-2 · $999

"I want to rent it first."

SAY THIS

"Smart to test drive before you commit. Here’s the thing though — a rental on this machine runs $3,000 to $4,500 a month, and that money goes nowhere. Your first lease month is $999."

"If you’re even 80% sure you’ll run this regularly, the lease is the test drive — at a fraction of the cost."

RENT TO TRY
$3,000+
for one month, then it’s gone
LEASE TO TRY
$999
same month, and it’s yours to keep
THEN ASK AGAIN

"So if you’re going to spend the money either way, you might as well spend it on something you can keep at the end."

"Let me get the application over to you and you can see what it actually looks like before you decide anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"FOUND IT CHEAPER"SVL65-2 · $999

"I found it cheaper."

Never apologize for the price and never match it. Explain what the price buys.
SAY THIS

"Look — for us to operate for over 70 years, we have to run at a higher standard than most competitors, and that standard is built into our pricing. If we start matching numbers that cut corners, we’d have to sacrifice service, delivery, or long-term support. That’s not how we operate."

"There’s a reason our reviews look the way they do. We take care of our team and we take care of our customers. That consistency costs something."

THEN TAKE BACK CONTROL

"If the cheapest number is the priority, I completely understand. But if reliability, support, and a long-term partnership matter, that’s where we win. Which direction makes more sense for you?"

You just stopped defending and started negotiating. Whatever he answers, walk him into the application the same way: tell him what you’d do next, then ask for the business name.
WHICH DID HE PICK?
1Reliability and supportAsk for the business name.→2He only cares about priceGet his info and follow up.→3He’s got another worryHandle it, then ask again.→
"WHY NOT JUST BUY IT?"SVL65-2 · $999

"Why wouldn’t I just buy it?"

THIS IS NOT RESISTANCEHe’s already sold on the machine. You just have to reframe the decision.
FIRST, REFRAME IT

"That’s a fair question, and buying isn’t wrong. But the real question isn’t buy versus lease. The real question is where your capital works hardest over the next 36 months. You already like the machine. So let’s look at what each option does to your cash flow, your tax position, and your flexibility."

FINANCE
$1,700
$61,200 over 3 years, locked into a depreciating machine
LEASE
$999
$35,964 over 3 years, and $25,236 stays in the business
THEN ASK THE PIVOT QUESTION

"If you had twenty-five grand more in your business account over the next three years — what would you do with it?"

Pause. Let him answer. His answer is your closing argument.

HOW DID HE ANSWER?
1He named real usesPayroll, jobs, a truck, crew.→2"I just don’t like having payments."→3He’s absolutely firm on buyingStop pushing.→
HE NAMED REAL USESSVL65-2 · $999

Use his own answer.

SAY THIS

"That’s exactly the point. Right now you’re looking at locking that money into a machine that’ll be worth less in three years. The lease lets you run the same machine and keep that capital doing what you just described. And at 36 months, if you love it, you buy it at fair market value. Same destination, smarter road."

THEN ASK AGAIN

"So what I’d do is get the application going. That way you’ve got actual approved numbers in front of you and you can compare it against buying for real, instead of on a napkin."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"I DON’T LIKE PAYMENTS"SVL65-2 · $999

He’s getting a payment either way.

SAY THIS

"You’re going to have a payment either way for at least 36 months — the only question is whether it’s $999 or $1,700. At $999 you still get the machine, you still have the option to own it at the end, and you keep $700 a month in the business the whole time."

"Same destination, just a smarter road to get there."

"Let me run the application and you can see both numbers side by side. Then it’s an easy call either way."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
HE’S BUYINGSVL65-2 · $999

Sell him the machine.

SAY THIS

"Alright — I respect that completely. Let’s talk financing."

BOTH ARE WINSDon’t push. Purchase or lease, both are wins.
1Start a new call→
THE CLOSESVL65-2 · $999

Ask for the business name.

USE THIS FIRST, EVERY TIME

"Based on everything you’ve told me, this looks like a good fit."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll have an answer pretty quick, and then you know exactly where you stand before you commit to anything."

"What’s the best email to send it to?"

Don’t ask permission. "Do you want to apply?" invites a no. But don’t bark an order either. Tell him what you’d do next and why it helps him, then ask for the one thing you need. That’s how people actually talk.
WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s still unsure about something→3He’s not ready todaySoft close, keep the relationship.→
ONE MORE PASSSVL65-2 · $999

Surface the last thing.

SAY THIS

"Let me ask you this — is there anything you’re still unsure about? Because if we clear that up, you’d have an answer right after the application and a machine on site when you need it."

WHAT DID HE SAY?
1He named a worryGo handle it.→2Nothing — he’s in→3Still not today→
SOFT CLOSESVL65-2 · $999

Keep the relationship.

SAY THIS

"No problem at all. Can I send you a quick one-pager with the numbers? And what’s the best number to reach you — I want to make sure you’re talking to me next time instead of starting over with someone new."

IF HE’S GOING IN CIRCLES

"I’ll be straight with you — this program is genuinely strong, and programs change. The window is open right now. Let me grab your info and I’ll be your guy when you’re ready to pull the trigger."

DID YOU GET HIS NUMBER?
1Yes — got it→2He changed his mind, he’s in→
APPLICATION STARTEDSVL65-2 · $999

Get the application out.

DO IT NOWSend it while he’s on the phone. Stay on the line until he’s got it in his inbox.
BEFORE YOU HANG UP

"It’s on its way to you now. It takes about 10 minutes and you’ll have an answer quickly. I’ll check in with you this afternoon either way."

1Start a new call→
FOLLOW-UP LOCKEDSVL65-2 · $999

Call him back in 24 hours.

NO EXCEPTIONSPut it in your calendar before you do anything else. The money is in the follow-up.
SEND TODAY

The one-pager with his SVL65-2 numbers on it. Then call tomorrow and open with: "I ran those numbers again for your situation..."

1Start a new call→
SET THE FRAMESVL65-2 · $999

Before you talk numbers.

SAY THIS

"Perfect. So before we get into any numbers, I just want to let you know up front — this program isn’t built for everybody. It’s built for a specific type of contractor. When it’s a good fit it works extremely well, and when it’s not, it usually doesn’t make any sense at all."

"So really, my job here is just to figure out which one you are. I’ll ask you a couple quick questions about how you’re running your equipment right now. If it fits, I’ll walk you through the program and the numbers. If it doesn’t, I’ll point you toward something that makes more sense."

"Sound fair enough?"

Now stop talking. Wait for the yes. Don’t fill the silence.
WHAT DID HE SAY?
1"Yeah, sure."Go ask the five questions.→2"I’m just looking right now."Turn it into question 1.→
PATH D — HE'S SHOPPING USEDSVL65-2 · $999

He's shopping for used.

SAY THIS

"So here’s the thing with used. A used track loader runs $25,000 to $45,000, and anything at the bottom of that range has serious hours on it and has usually been a rental machine its whole life. Whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"For $999 a month with zero down, I can put you on a brand new SVL65-2. Zero hours, full warranty, and your cash stays in the business for jobs, crew and materials."

BUYING USED
$25,000+
$25,000 to $45,000 out of pocket, and the repairs are yours
LEASING NEW
$999
$0 down, brand new, and you can buy it at the end
He came in looking for a cheap machine. Don’t argue him out of that — show him that the lease is the cheaper way in, because nothing leaves his account today.
THEN CLOSE

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So what I’d do is get the application over to you, see what you’re approved for, and then you can put that next to whatever used machine you were looking at and decide for yourself. Takes about ten minutes and it doesn’t commit you to anything."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He still just wants a used machineSell him the used machine. Both are wins.→5He’s not ready todaySoft close, keep the relationship.→
SHOW HIM THE OTHER OPTIONSVL65-2 · $999

Bring up the lease.

BUYING USED
$25,000+
$25,000 to $45,000 out of pocket, and the repairs are yours
LEASING NEW
$999
$0 down, brand new, and you can buy it at the end
SAY THIS

"You know, it’s actually kind of funny you’re asking, because we get so many calls exactly like this one that we ended up putting together a commercial lease program because of it."

"It’s really designed for guys who need to get on a job site quick, they’re shopping used, and the budget’s tight. So instead of putting you into a big machine with three thousand hours on it, we can put you on a brand new one and you keep your cash in your pocket."

"Because here’s the thing with used. A used track loader runs $25,000 to $45,000, and anything at the bottom of that range has real hours on it and has usually been a rental machine its whole life. And whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"On the lease it’s $999 a month with zero down for a brand new SVL65-2. Zero hours, full warranty, free delivery."

THEN TRANSITION

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So if you don’t mind, I’d love to just ask you a couple quick questions about how you’re running your equipment right now. If it makes sense, we keep going. And if it doesn’t, I’ll set you up with all the used equipment you want."

"Sound fair enough?"

WHAT DID HE SAY?
1"Alright, go ahead."Go ask the five questions.→2"No, I just want a used machine."Sell him the used machine. Both are wins.→
WE'VE GOT ONE FOR HIMSVL65-2 · $999

Sell it. Then show him the lease anyway.

SAY THIS

"Yeah, I’ve got something that’ll work for you. Let me pull the details and get you a real number on it."

He came in cash-first and you can serve him. Good. But he'll only ever hear about the lease once, and it's right now, while he's already comparing numbers.
THEN SAY THIS

"One other thing before you decide, just so you’ve seen both."

"It’s funny, we get so many calls for used that we ended up starting a commercial lease program because of it. It’s built for exactly this — guys who need a machine quick and don’t want to dump their cash into it."

"That used machine is a real chunk out of pocket, and every repair after that is yours. For $999 a month with zero down I can put you on a brand new SVL65-2 instead. Zero hours, full warranty, and the cash stays in your business."

"Some guys still want to own it outright and that’s totally fine. I just don’t want you finding out about it after you’ve already spent the money."

"Want me to put numbers on both so you can look at them side by side?"

WHAT DID HE SAY?
1"Yeah, tell me about the lease."Go ask the five questions.→2"Send me both."Get his info and follow up.→3"Just the used machine."Sell it. Both are wins.→
SIZE HIM UPSVL75-3 · $1,200

What did he actually tell you?

Before you offer him anything, find out whether what he wants exists at his number.
ASK THIS

"And what kind of hours were you hoping to stay under?"

"And what number are you trying to stay at, roughly?"

Let him answer both. Write them down. You can’t tell which way this call goes until you have his budget and his hours.

DO THE MATH IN YOUR HEADA used track loader runs $25,000 to $45,000. If he's telling you $25,000 is too much, then the machine he's picturing — low hours, good shape, at his number — doesn't exist. That's not a rejection, that's your opening.

If his number is realistic and we've got the machine on the lot, sell him the machine. Just don't let him hang up without hearing the other option.
WHERE DID HE LAND?
1His number is under $25,000What he wants doesn't exist in decent shape at that price.→2He wants low hours but a cheap priceSame thing. Show him the other option.→3He won’t give you a numberShow him the comparison and let the numbers ask for him.→4His number works and we've got the machineSell it. Then still show him the lease.→
SAY HELLOSVL75-3 · $1,200

"I’m just looking."

Not a brush-off. He’s early. Turn it into question 1 and keep moving.
SAY THIS

"That makes sense — most guys start there and do a little homework first. Quick question: what kind of work are you planning to run the machine on?"

HE ANSWERED. NOW WHAT?
1He told me what he’d use it forThat was question 1. Keep going.→
USED SALESVL75-3 · $1,200

Sell him the used machine.

BOTH ARE WINSHe heard the lease math and said no. That’s fine. A used sale is still a sale, and now he knows the lease exists for next time.
BEFORE YOU HANG UP

"I’ll put together what we’ve got. What’s the best number and email for you?"

Follow up within 24 hours.

1Start a new call→
QUESTION 1 OF 5SVL75-3 · $1,200

1. What for?

SAY THIS

"What will you be using the machine for — what kind of jobs or projects?"

WHAT DID HE SAY?
1Landscaping, grading, demo, diggingGood sign. Regular use.→2Municipality or property managementIdeal lease customer.→3Something vagueAsk the follow-up.→
QUESTION 1 OF 5SVL75-3 · $1,200

Pin him down.

SAY THIS

"What was the job that made you call today?"

There’s always a job behind the call. Find it and you’ve found his reason to buy.
NOW HE’S TOLD YOU
1Got it — next question→
QUESTION 2 OF 5SVL75-3 · $1,200

2. How often?

SAY THIS

"Is this something you see yourself using pretty regularly each month, or more of a once-in-a-while situation?"

WHAT DID HE SAY?
1"Pretty regularly."This is your guy. Keep rolling.→2"Once in a while."Don’t pitch yet. Question 3 will tell you what’s really going on.→
QUESTION 3 — THE BIG ONESVL75-3 · $1,200

3. How does he get machines now?

SAY THIS

"Right now, how are you getting access to equipment when you need it? Are you renting, do you already own something, or would this be your first machine?"

WRITE THE ANSWER DOWNThis one answer decides your entire pitch. Whatever he says, tap it below and the app will remember it.
WHAT DID HE SAY?
1"I rent when I need one."Path A — the easiest deal you’ll write.→2"This would be my first machine."Path B→3"I’m thinking about buying."Path C→4"I’m shopping for something used."Path D→
QUESTION 4 OF 5SVL75-3 · $1,200

4. Cash or monthly?

SAY THIS

"Are you more comfortable with a fixed monthly payment and zero upfront, or were you thinking about a bigger upfront investment?"

WHAT DID HE SAY?
1"Fixed monthly works."Perfect lease setup.→2"I’d rather just own it."Still give the lease math, then the buy-at-the-end option.→
QUESTION 5 OF 5SVL75-3 · $1,200

5. When does he need it?

SAY THIS

"When are you looking to have a machine on site — next few weeks, or are you planning ahead for an upcoming project?"

WHAT DID HE SAY?
1"As soon as possible."Say: "Instant approval, free delivery. Let’s move."→2"Planning ahead."Say: "Lock the rate now, deliver when you’re ready."→
STEP 3 · GIVE THE NUMBERS

Look at your answer to #3.

Whatever he told you back on question 3 decides which pitch he gets. Tap it.
1THEY RENT NOWThe easiest deal you'll write.→2FIRST MACHINE, OWNS NOTHING→3THINKING ABOUT BUYING NEWLease against financing.→4SHOPPING FOR USEDUsed against a new lease.→
↩ START OVERCHANGE MACHINESVL75-3 · $1,200/mo
PATH A — HE RENTS NOWSVL75-3 · $1,200

He rents right now.

ASK THIS FIRST

"What are you paying right now for rentals?"

Let him say the number out loud. It lands ten times harder coming from his mouth than yours.

THEN SAY THIS

"We put you on the same machine, fixed at $1,200 a month. Market rental on this machine runs $3,000 to $4,500. That difference stays in your pocket every single month."

"Over 36 months, that’s more than $50,000 you’re not burning on rentals. And at the end you can buy it, upgrade into a new one, or walk away clean."

RENTING
$3,000+
every month, gone for good
LEASING
$1,200
and you can own it at the end
THEN CLOSE

"Honestly, based on what you’re paying now, this is kind of a no-brainer."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll know exactly where you stand, and then we can sort out delivery from there."

"I’ll just need the business name and an email to send it to."

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH B — FIRST MACHINESVL75-3 · $1,200

His first machine.

SAY THIS

"Most guys in your position end up renting machines job by job. That usually runs $1,500 to $3,000 a month when you need it, and half the time the yard doesn’t even have one available when the job comes up."

"This program puts a machine on your lot at $1,200 a month. Now you’ve got it whenever a job comes in instead of scrambling to find one."

"Most contractors find the extra jobs they can take on, plus the time they save, ends up paying for the machine pretty quickly."

THE QUESTION THAT USUALLY DOES IT"How many jobs have you passed on in the last year because you didn’t have a machine available?" Let him count out loud.
THEN CLOSE

"That’s usually the turning point for guys in your spot. They stop turning work down."

"So the easiest thing is to get the application over to you, see what you’re approved for, and go from there. Nothing you have to commit to today."

"What’s the business name on it?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He’s not ready todaySoft close, keep the relationship.→
PATH C — HE WANTS TO BUYSVL75-3 · $1,200

He wants to buy.

SAY THIS

"We can absolutely help you finance, that’s no problem. But financing runs about $2,000 a month, which is roughly $72,000 over three years, all locked into an asset that’s depreciating the whole time."

"Lease it at $1,200 and you keep about $28,800 in the business over that same period. That’s payroll, materials, growth. And at the end, if you love the machine, you can buy it at fair market value or move into a new one."

"You get the machine and the capital flexibility."

FINANCE
$2,000
$72,000 over 3 years. $0 left in your pocket.
LEASE
$1,200
$43,200 over 3 years. $28,800 stays with you.
THEN CLOSE

"A lot of contractors go this way because it keeps their cash free while they grow."

"What I’d do is run the application. Then you’ve got real approved numbers in front of you and you can put them side by side with financing and decide for yourself."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He said "why not just buy it?"Best signal on the call.→4He pushed backFind the worry.→5He’s not ready todaySoft close, keep the relationship.→
HE WENT QUIETSVL75-3 · $1,200

Draw it out.

“Hmm.” “I don’t know.” One-word answers. He isn’t objecting yet, he just stopped moving.
SAY THIS

"If there’s something that doesn’t pencil out, let’s put it on the table. What are you thinking?"

Whatever he says next is the objection.
HE SAID SOMETHING. WHAT WAS IT?
1Show me the list of worries→2Nothing — he’s ready→
WHAT’S THE WORRYSVL75-3 · $1,200

What did he actually say?

Every objection is a request for more certainty. Answer it, then ask for the business name again.
TAP WHAT HE SAID
1"I need to think about it."→2"My credit might not be great."→3"I only need it for one job."→4"I want to rent it first, to try it."→5"I found it cheaper somewhere else."→6"Why wouldn’t I just buy it?"This one is a buying signal.→7He’s out of objectionsGo close.→
↩ START OVERCHANGE MACHINESVL75-3 · $1,200/mo
"I NEED TO THINK ABOUT IT"SVL75-3 · $1,200

"I need to think about it."

It almost always means he’s missing certainty, not missing interest. Split it in two so you know which.
SAY THIS

"Help me understand — is it more that the numbers don’t quite feel right yet, or is it more about timing, like you’re not sure when you’d need the machine on site?"

WHICH ONE IS IT?
1It’s the numbers→2It’s the timing→
IT’S THE NUMBERSSVL75-3 · $1,200

Run it back for him.

SAY THIS

"Let me make sure I ran this right for your situation. You said you’re [renting / doing X jobs]. At $3,000 to $4,500 a month on a rental versus $1,200 on the lease, you’re keeping that difference every single month. Over 36 months that’s more than $50,000 not burned. Does seeing that side by side help?"

THEN ASK AGAIN

"So if that math holds up on your end, the next thing is just finding out what you’re approved for. Doesn’t cost anything and it doesn’t lock you into anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
IT’S THE TIMINGSVL75-3 · $1,200

Timing is the easy one.

SAY THIS

"That’s actually perfect — the approval only takes a few minutes. You lock in your rate today and we set delivery for whenever you’re actually ready. You’re not committing to having it show up tomorrow."

THEN ASK AGAIN

"So we can get the approval done today and just sit on it until you’re ready. Nothing moves until you say so."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"MY CREDIT ISN’T GREAT"SVL75-3 · $1,200

"My credit might not be great."

This is embarrassment, not resistance. Lower the stakes immediately and never make him explain his history.
SAY THIS

"I appreciate you being upfront — and honestly, you’d probably be surprised. We work with businesses at all different stages. The application takes 10 minutes. Worst case, you’ve got the information. Best case, we’re setting a delivery date."

IF HE’S STILL HESITANT

"What’s holding you back from just seeing what comes back? Ten minutes from now you’ll know exactly where you stand."

THEN ASK AGAIN

"So really, the easiest thing is to run it and find out instead of guessing. Ten minutes and you’ll know where you stand."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"ONLY ONE JOB"SVL75-3 · $1,200

"I only need it for one job."

SAY THIS

"Totally. And if it really is just one job, I’d tell you to rent it. But let me ask you this — if you had a machine on site every day, would you take on more work? Are there jobs you’re passing on right now because you don’t have one?"

WATCH WHAT HE DOES
1He paused to think about itThat pause means yes.→2He’s firm — genuinely one job→
HE PAUSEDSVL75-3 · $1,200

That pause was a yes.

SAY THIS

"That’s what I’m saying. Most guys tell me ‘one job,’ and six months later the machine changed their whole operation."

"So honestly, the best bet is to get the application over to you, see what you’re approved for, and just see how it looks. If it doesn’t make sense once you’ve got it in front of you, no harm done."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
RENTAL FOR NOWSVL75-3 · $1,200

Rent him the machine.

SAY THIS

"I respect that — let me set you up with a rental for this one. When the next project comes up, call me and I’ll make sure the rate is right."

Get his contact info. Follow up in 30 days.

You just earned the next call instead of losing this one.
1Start a new call→
"RENT IT FIRST"SVL75-3 · $1,200

"I want to rent it first."

SAY THIS

"Smart to test drive before you commit. Here’s the thing though — a rental on this machine runs $3,000 to $4,500 a month, and that money goes nowhere. Your first lease month is $1,200."

"If you’re even 80% sure you’ll run this regularly, the lease is the test drive — at a fraction of the cost."

RENT TO TRY
$3,000+
for one month, then it’s gone
LEASE TO TRY
$1,200
same month, and it’s yours to keep
THEN ASK AGAIN

"So if you’re going to spend the money either way, you might as well spend it on something you can keep at the end."

"Let me get the application over to you and you can see what it actually looks like before you decide anything."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"FOUND IT CHEAPER"SVL75-3 · $1,200

"I found it cheaper."

Never apologize for the price and never match it. Explain what the price buys.
SAY THIS

"Look — for us to operate for over 70 years, we have to run at a higher standard than most competitors, and that standard is built into our pricing. If we start matching numbers that cut corners, we’d have to sacrifice service, delivery, or long-term support. That’s not how we operate."

"There’s a reason our reviews look the way they do. We take care of our team and we take care of our customers. That consistency costs something."

THEN TAKE BACK CONTROL

"If the cheapest number is the priority, I completely understand. But if reliability, support, and a long-term partnership matter, that’s where we win. Which direction makes more sense for you?"

You just stopped defending and started negotiating. Whatever he answers, walk him into the application the same way: tell him what you’d do next, then ask for the business name.
WHICH DID HE PICK?
1Reliability and supportAsk for the business name.→2He only cares about priceGet his info and follow up.→3He’s got another worryHandle it, then ask again.→
"WHY NOT JUST BUY IT?"SVL75-3 · $1,200

"Why wouldn’t I just buy it?"

THIS IS NOT RESISTANCEHe’s already sold on the machine. You just have to reframe the decision.
FIRST, REFRAME IT

"That’s a fair question, and buying isn’t wrong. But the real question isn’t buy versus lease. The real question is where your capital works hardest over the next 36 months. You already like the machine. So let’s look at what each option does to your cash flow, your tax position, and your flexibility."

FINANCE
$2,000
$72,000 over 3 years, locked into a depreciating machine
LEASE
$1,200
$43,200 over 3 years, and $28,800 stays in the business
THEN ASK THE PIVOT QUESTION

"If you had twenty-eight grand more in your business account over the next three years — what would you do with it?"

Pause. Let him answer. His answer is your closing argument.

HOW DID HE ANSWER?
1He named real usesPayroll, jobs, a truck, crew.→2"I just don’t like having payments."→3He’s absolutely firm on buyingStop pushing.→
HE NAMED REAL USESSVL75-3 · $1,200

Use his own answer.

SAY THIS

"That’s exactly the point. Right now you’re looking at locking that money into a machine that’ll be worth less in three years. The lease lets you run the same machine and keep that capital doing what you just described. And at 36 months, if you love it, you buy it at fair market value. Same destination, smarter road."

THEN ASK AGAIN

"So what I’d do is get the application going. That way you’ve got actual approved numbers in front of you and you can compare it against buying for real, instead of on a napkin."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
"I DON’T LIKE PAYMENTS"SVL75-3 · $1,200

He’s getting a payment either way.

SAY THIS

"You’re going to have a payment either way for at least 36 months — the only question is whether it’s $1,200 or $2,000. At $1,200 you still get the machine, you still have the option to own it at the end, and you keep $800 a month in the business the whole time."

"Same destination, just a smarter road to get there."

"Let me run the application and you can see both numbers side by side. Then it’s an easy call either way."

"What’s the business name?"

WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s got another worryHandle it, then ask again.→3He’s not ready todaySoft close, keep the relationship.→
HE’S BUYINGSVL75-3 · $1,200

Sell him the machine.

SAY THIS

"Alright — I respect that completely. Let’s talk financing."

BOTH ARE WINSDon’t push. Purchase or lease, both are wins.
1Start a new call→
THE CLOSESVL75-3 · $1,200

Ask for the business name.

USE THIS FIRST, EVERY TIME

"Based on everything you’ve told me, this looks like a good fit."

"So what I’d do is get the application over to you. It takes about ten minutes, you’ll have an answer pretty quick, and then you know exactly where you stand before you commit to anything."

"What’s the best email to send it to?"

Don’t ask permission. "Do you want to apply?" invites a no. But don’t bark an order either. Tell him what you’d do next and why it helps him, then ask for the one thing you need. That’s how people actually talk.
WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He’s still unsure about something→3He’s not ready todaySoft close, keep the relationship.→
ONE MORE PASSSVL75-3 · $1,200

Surface the last thing.

SAY THIS

"Let me ask you this — is there anything you’re still unsure about? Because if we clear that up, you’d have an answer right after the application and a machine on site when you need it."

WHAT DID HE SAY?
1He named a worryGo handle it.→2Nothing — he’s in→3Still not today→
SOFT CLOSESVL75-3 · $1,200

Keep the relationship.

SAY THIS

"No problem at all. Can I send you a quick one-pager with the numbers? And what’s the best number to reach you — I want to make sure you’re talking to me next time instead of starting over with someone new."

IF HE’S GOING IN CIRCLES

"I’ll be straight with you — this program is genuinely strong, and programs change. The window is open right now. Let me grab your info and I’ll be your guy when you’re ready to pull the trigger."

DID YOU GET HIS NUMBER?
1Yes — got it→2He changed his mind, he’s in→
APPLICATION STARTEDSVL75-3 · $1,200

Get the application out.

DO IT NOWSend it while he’s on the phone. Stay on the line until he’s got it in his inbox.
BEFORE YOU HANG UP

"It’s on its way to you now. It takes about 10 minutes and you’ll have an answer quickly. I’ll check in with you this afternoon either way."

1Start a new call→
FOLLOW-UP LOCKEDSVL75-3 · $1,200

Call him back in 24 hours.

NO EXCEPTIONSPut it in your calendar before you do anything else. The money is in the follow-up.
SEND TODAY

The one-pager with his SVL75-3 numbers on it. Then call tomorrow and open with: "I ran those numbers again for your situation..."

1Start a new call→
SET THE FRAMESVL75-3 · $1,200

Before you talk numbers.

SAY THIS

"Perfect. So before we get into any numbers, I just want to let you know up front — this program isn’t built for everybody. It’s built for a specific type of contractor. When it’s a good fit it works extremely well, and when it’s not, it usually doesn’t make any sense at all."

"So really, my job here is just to figure out which one you are. I’ll ask you a couple quick questions about how you’re running your equipment right now. If it fits, I’ll walk you through the program and the numbers. If it doesn’t, I’ll point you toward something that makes more sense."

"Sound fair enough?"

Now stop talking. Wait for the yes. Don’t fill the silence.
WHAT DID HE SAY?
1"Yeah, sure."Go ask the five questions.→2"I’m just looking right now."Turn it into question 1.→
PATH D — HE'S SHOPPING USEDSVL75-3 · $1,200

He's shopping for used.

SAY THIS

"So here’s the thing with used. A used track loader runs $25,000 to $45,000, and anything at the bottom of that range has serious hours on it and has usually been a rental machine its whole life. Whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"For $1,200 a month with zero down, I can put you on a brand new SVL75-3. Zero hours, full warranty, and your cash stays in the business for jobs, crew and materials."

BUYING USED
$25,000+
$25,000 to $45,000 out of pocket, and the repairs are yours
LEASING NEW
$1,200
$0 down, brand new, and you can buy it at the end
He came in looking for a cheap machine. Don’t argue him out of that — show him that the lease is the cheaper way in, because nothing leaves his account today.
THEN CLOSE

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So what I’d do is get the application over to you, see what you’re approved for, and then you can put that next to whatever used machine you were looking at and decide for yourself. Takes about ten minutes and it doesn’t commit you to anything."

"What’s the business name?"

NOW STOP TALKING. WHAT HAPPENED?
1He’s giving me his infoStart the application.→2He went quietDraw it out.→3He pushed backFind the worry.→4He still just wants a used machineSell him the used machine. Both are wins.→5He’s not ready todaySoft close, keep the relationship.→
SHOW HIM THE OTHER OPTIONSVL75-3 · $1,200

Bring up the lease.

BUYING USED
$25,000+
$25,000 to $45,000 out of pocket, and the repairs are yours
LEASING NEW
$1,200
$0 down, brand new, and you can buy it at the end
SAY THIS

"You know, it’s actually kind of funny you’re asking, because we get so many calls exactly like this one that we ended up putting together a commercial lease program because of it."

"It’s really designed for guys who need to get on a job site quick, they’re shopping used, and the budget’s tight. So instead of putting you into a big machine with three thousand hours on it, we can put you on a brand new one and you keep your cash in your pocket."

"Because here’s the thing with used. A used track loader runs $25,000 to $45,000, and anything at the bottom of that range has real hours on it and has usually been a rental machine its whole life. And whatever you pay, that cash is gone the day you buy it, and every repair after that is on you."

"On the lease it’s $1,200 a month with zero down for a brand new SVL75-3. Zero hours, full warranty, free delivery."

THEN TRANSITION

"Honestly, for guys in a situation like yours — where you’re not sitting on a pile of cash but you want to get into a newer machine — the lease is really kind of perfect."

"So if you don’t mind, I’d love to just ask you a couple quick questions about how you’re running your equipment right now. If it makes sense, we keep going. And if it doesn’t, I’ll set you up with all the used equipment you want."

"Sound fair enough?"

WHAT DID HE SAY?
1"Alright, go ahead."Go ask the five questions.→2"No, I just want a used machine."Sell him the used machine. Both are wins.→
WE'VE GOT ONE FOR HIMSVL75-3 · $1,200

Sell it. Then show him the lease anyway.

SAY THIS

"Yeah, I’ve got something that’ll work for you. Let me pull the details and get you a real number on it."

He came in cash-first and you can serve him. Good. But he'll only ever hear about the lease once, and it's right now, while he's already comparing numbers.
THEN SAY THIS

"One other thing before you decide, just so you’ve seen both."

"It’s funny, we get so many calls for used that we ended up starting a commercial lease program because of it. It’s built for exactly this — guys who need a machine quick and don’t want to dump their cash into it."

"That used machine is a real chunk out of pocket, and every repair after that is yours. For $1,200 a month with zero down I can put you on a brand new SVL75-3 instead. Zero hours, full warranty, and the cash stays in your business."

"Some guys still want to own it outright and that’s totally fine. I just don’t want you finding out about it after you’ve already spent the money."

"Want me to put numbers on both so you can look at them side by side?"

WHAT DID HE SAY?
1"Yeah, tell me about the lease."Go ask the five questions.→2"Send me both."Get his info and follow up.→3"Just the used machine."Sell it. Both are wins.→